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  • Solved

outlook.office365.com authenticated but not connected

Hello, Woke up this morning to Thunderbird telling me "user is authenticated but not connected" when trying to access my Office365 email account. Server is outlook.offic… (read more)

Hello,

Woke up this morning to Thunderbird telling me "user is authenticated but not connected" when trying to access my Office365 email account. Server is outlook.office365.com and set up as an IMAP Mail Server. I can still access the account on my mobile device without issue. Any ideas?

Thanks

Asked by jaybnewell 1 month ago

Answered by dpalomaki 1 month ago

  • Solved

Firefox crashes since upgrade to MacOS Ventura Version 13.0.1 (22A400)

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats… (read more)

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats.mozilla.org/report/index/7d671357-2d98-4bbc-b177-4029e0221221

I have tried disabling add-ons/ exensions, disabling auto-fill, downgrading security, reinstalling (even the ESR edition), deleting Firefox files from the library/application_support - but it doesn't simply work. Not sure if this is an OS issue.

Any ideas would really help. Getting the below info on the about:crashes each time:

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x0000000000000018

Asked by sowmik.sengupta 1 month ago

Answered by cor-el 1 month ago

  • Solved

Something is preventing JavaScript from working on your computer.

When I browse carsales.com.au and redbook.com.au I get the error message: We want to make sure it is actually you we are dealing with and not a robot. Please click below… (read more)

When I browse carsales.com.au and redbook.com.au I get the error message:

We want to make sure it is actually you we are dealing with and not a robot.

Please click below to access the site.

Why is this verification required? Something about your browser’s behavior has caught our attention.

There are various possible explanations for this:

   You are browsing and clicking at a speed much faster than expected of a human being.
   Something is preventing JavaScript from working on your computer.
   There is a robot on the same network (IP 180.150.36.41) as you.

Having problems accessing the site? Contact support.

I have accessed these websites many times previously without problem. Other websites appear ok.

I'm on Windows 10 pc.

Many thanks.

Asked by sniderralph 2 months ago

Answered by sniderralph 2 months ago

  • Solved

"Spellcheck as you type" not working

Since the update to 102.3.3 32-bit There is a problem with "spellcheck as you type." When you reply to an email, and you have a signature (does NOT seem to matter if it'… (read more)

Since the update to 102.3.3 32-bit

There is a problem with "spellcheck as you type." When you reply to an email, and you have a signature (does NOT seem to matter if it's HTML or not or file), the spellcheck as you type is not working on any text typed before the signature.

I have tried various forms of signature, including just one word, and nothing seems to matter. Happy to provide any other information. Thanks, Brandon

Asked by brandon34 3 months ago

Answered by brandon34 3 months ago

  • Solved

Thunderbird Talktalk issue

I have received an email from Talktalk explaining that they will be making changes to the system in October and giving different email app settings. I use Thunderbird and… (read more)

I have received an email from Talktalk explaining that they will be making changes to the system in October and giving different email app settings. I use Thunderbird and I made what I think are the recommended changes including changing the incoming mail settings to mail.talktalk.net. I have tried to verify the changes and use Thunderbird but I now find that I can get no further as I am asked to 'Enter your password for 'aparr17@talk.net' on 'mailtalktalk.net' I am subsequently advised that 'Log in to servermail.talktalk.net with user name aparr17 @talktalk.net' failed and asked to enter a new password. Needless to say I can get no further and as I would like to continue to use Thunderbird after Talktalk have made the changes can you advise me how to get further forward with Thunderbird and the changed settings.

Asked by aparr17 4 months ago

Answered by Toad-Hall 3 months ago

  • Solved

YouTube blacks out entire screen while watching video.

Hi, so yesterday, I updated to the latest version of FireFox (version 105.0). Nothing seemed to be out of the ordinary until I decided to watch a few YouTube videos. The … (read more)

Hi, so yesterday, I updated to the latest version of FireFox (version 105.0). Nothing seemed to be out of the ordinary until I decided to watch a few YouTube videos. The best way I can describe this problem is that every time I decide to scroll down to see the description or read a few comments, the entire screen on my laptop goes black regardless if it's on default view or full screen.

Even though that does sound like a crash, the audio still plays, and if I power the computer to sleep mode and log back in, the window of the video automatically scrolls up and everything is back to the way it was (but I did had to restart the laptop once because it also visually broke my mouse pointer). The only way I can get around this problem is to pause whatever video I watch and then scroll down, and no black screen occurs.

I don't know if I'm the only one who has this problem, but I've never had this issue happen in past versions of FireFox. If there is another way to fix this problem, I'll be glad to take anyone's possible suggestions/solutions.

Asked by dashoobi 4 months ago

Answered by techguy150 4 months ago

  • Solved

Slow Start Up on Ubuntu 22.04 wXFCE

Hello, I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is… (read more)

Hello,

I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is an ASUS A88xm-A MB, A10-6800K processor, 16G DDR3, runs OS and programs off an SSD. I worked through all the slow startup suggestions, ran memtest (0 Errors, 1 Pass), disabled all add ons, (even the OpenH264 video codec (I use the onboard HDMI, no graphics card)), turned off hardware acceleration, etc. When starting in troubleshoot mode, less than 30 seconds, (acceptable), but I really don't know where to begin with the "More Troubleshooting Information" when I look at the table generated by it. There have been no other problems to date with the system, and the long start-up time began with 20.04 Ubuntu (about a minute), then got worse when I upgraded to 22.04 to try to solve THAT problem. Currently running FF 104.0, and the update page says wait for a distro update if that is how it was installed. I believe 104.0 is the latest Linux 64b version though. All updates to the system are done as soon as I'm notified of them. there have been none since the upgrade a few days ago.

Any suggestions? Gotta get some sleep now... TIA, Dave

Asked by dkosewick 5 months ago

Answered by dkosewick 5 months ago

  • Solved

Firefox browser closing/crashing

I have noticed issues with; when I download an attachment, i.e.graphics file, that the browser closes. I have my emails configured where Yahoo and gmail available by sele… (read more)

I have noticed issues with; when I download an attachment, i.e.graphics file, that the browser closes.

I have my emails configured where Yahoo and gmail available by selecting. Sometimes Yahoo mail will close and Gmail will remain open, Firefox doesn't crash but somehow closes either gmail or yahoo but not both???

Asked by Bill Pettit 5 months ago

Answered by Paul 5 months ago

  • Solved

Emails with attachment(s) or embedded images won't send via gmail

I am unable to send any emails with attachments or embedded images via my gmail account. Error message: Sending of the message failed. The message could not be sent beca… (read more)

I am unable to send any emails with attachments or embedded images via my gmail account. Error message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

I am able to send simple text emails without any issues

I tried the suggestions listed here: https://support.mozilla.org/en-US/questions/1344851. Nothing helped. I can send simple text emails so I know my smtp settings are correct. I also have no issues downloading emails from the account.

Help!

Asked by Hanchinator 5 months ago

Answered by Hanchinator 5 months ago

  • Solved

The page isn’t redirecting properly

I've started getting this error message on certain websites (always the same ones): The page isn’t redirecting properly An error occurred during a connection to www.mane… (read more)

I've started getting this error message on certain websites (always the same ones):

The page isn’t redirecting properly

An error occurred during a connection to www.manek.org.uk.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

The same websites still work fine on Firefox mobile, so it's nothing inherent in the sites themselves.

I have only noticed this in the last few days. I had just updated Firefox to version 109 – but it's not specific to one version of Firefox either, as I tried on one of my Macs which hadn't updated yet and is still on version 107, and the issue was replicated exactly the same.

I have tried clearing the cache, restarting Firefox, etc.

Can anyone help me resolve this? Some of these are websites I use quite a lot for my work, and it's frustrating to have to do anything just on my phone.

Asked by Kit Marsden 2 days ago

Answered by cor-el 2 days ago

  • Solved

Incoming server already exists

I have been using Thunderbird for many years. I have a large number of email accounts added. I recently tried to add another one and received the error message: 'Incoming… (read more)

I have been using Thunderbird for many years. I have a large number of email accounts added. I recently tried to add another one and received the error message: 'Incoming server already exists'. I eventually uninstalled and deleted the whole thing and downloaded another version which I installed. Although I had deleted all mentions of Thunderbird from my computer, it stills comes up with the same message. If I create an account without the password, it will accept it but then doesn't recognise the password, despite the account working on other devices.

Asked by mike597 4 days ago

Answered by david 3 days ago

  • Solved

Login to server outlook.office365.com with username xxxxxxxxxxxxx failed

Recently (~January 25, 2023) in Thunderbird (102.7.0) my outlook.com email (SMTP) stopped working with the error message, "Login to server outlook.office365.com with user… (read more)

Recently (~January 25, 2023) in Thunderbird (102.7.0) my outlook.com email (SMTP) stopped working with the error message, "Login to server outlook.office365.com with username xxxxxxxxxx failed."

  • I see some have suggested changing Authentication method to "OAuth" from "Normal Password" but this has not helped. (Not sure if OAuth is different than OAuth2, but only OAuth2 is an option in Thunderbird)
  • I have tried setting the Authentication to OAuth2 in the outlook.com account => account settings => Edit SMTP server
  • I have tried setting the Authentication to OAuth2 in the outlook.com account => Server Settings
  • In the outlook.com account => Server Settings - Connection security is set to SSL/TLS; Port is 993
  • In the outlook.com account => account settings => Edit SMTP server Connection security is set to SSL/TLS; Port is 465

Asked by lesd1 4 days ago

Answered by sfhowes 4 days ago

  • Solved

TB 102.7.0 on Linux disappears all messages in sent folder

Hello, I have seen similar reports on that issue here and elsewhere. What surprises me is that if I right click on the sent folder and select properties, it still gives m… (read more)

Hello, I have seen similar reports on that issue here and elsewhere. What surprises me is that if I right click on the sent folder and select properties, it still gives me the right number of messages in that folder.

In fact, If I go to ~/.thunderbird/my_profile.default/Mail/pop.gmail-2.com/Sent.sbd/2023 and open that file with whatever text editor, file 2023 contains all messages sent. I have tried repairing that file, then restarting TB to no avail. Is there a workaround ?

-Tx

Asked by Cbhihe 4 days ago

Answered by Cbhihe 4 days ago

  • Solved

Missing icons on address bar on Firefox Nightly 111.0a1 (2023-01-26) (64-bit) Mac OSX 12.5.1 Monterey on M1

Dear all, it's been a while since I completely lost icons on the address bar apart from the Container ones. The icons for "Always open this in a Container" or "Toggle re… (read more)

Dear all,

it's been a while since I completely lost icons on the address bar apart from the Container ones.

The icons for "Always open this in a Container" or "Toggle reader view" or "Bookmark this page" are missing, not their functionalities (I can blindly click on them).. but no icons, I tried to reset the Customization of my bar (brrrrr I lost all my extensions icons and orders!! uarggh) but no luck for me.

It is quite annoing since I have to wait the popup otherwise I cannot remember where are exactly the icons..

Could anyone help me please?

Thank you in advance, FrAg

Asked by francesco.agrusti 5 days ago

Answered by francesco.agrusti 3 days ago

  • Solved

Can't unhide desktop taskbar when firefox is maximised

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full … (read more)

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full screen, the button between close and minimise, looking like a square), and hover my cursor towards the bottom, my taskbar doesn't unhide. However when I unminimise( clicking the middle button on the top right again), the taskbar unhides correctly. Also to note, my secondary monitor works completely fine ie, when firefox is maximised I can unhide taskbar on hovering near the bottom.

Asked by daveythedumb 5 days ago

Answered by daveythedumb 5 days ago

  • Solved

Firefox and Thunderbird crash on startup

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constan… (read more)

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constantly when I try to launch either of them. In both cases, when I try to launch them from the command line, I get the following message: ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Segmentation fault (core dumped)

For basic info, my system is: OS: Linux Mageia Cauldron Environment: GNOME Shell 43.1 Display server: X11 Kernel: 6.1.8-desktop-1.mga9 x86_64 Firefox: 102.7.0esr Thunderbird: 102.6.1

Looking around, it seems to be a bug with Firefox and Thunderbird, but besides waiting for a new update that might fix itself, I wonder if there is something I can do to make them work now.

Thank you.

Asked by imbeault.regis 6 days ago

Answered by imbeault.regis 20 hours ago

  • Solved

can't open a jpg attachment

i have windows 11. am on a pc with i-7. my TB version is 102.7.0 i get this error message: jpg could not be opened, because the associated helper application does not e… (read more)

i have windows 11. am on a pc with i-7. my TB version is 102.7.0

i get this error message: jpg could not be opened, because the associated helper application does not exist. Change the association in your preferences. i went to windows default manager, and 'photos' is the default for both jpg and jpeg files.

one TB source recommended going to Tools -> Options -> Attachments / Download Actions -> View and Edit Actions; but my TB doesn't have an 'options' choice under 'tools', and doesn't have an 'attachment' or 'download action' or 'view and edit' choice under any of the headings. my heading choices are 'file', 'edit', view', 'go', 'message', events and tasks', 'tools' and 'help'.

i found a 'config editor' under tools -> account settings -> thunderbird settings (when scroll to the very bottom of the thunderbird settings) -> config editor . there are many many , and i scroll down, but no jpg or jpeg is listed (even when i typed 'jpeg' or 'jpg' in the 'search preference name' box.

what next? please be patient and thorough and walk me through each and every step/click, because i am not very computer savvy.

Asked by sathalberg 1 week ago

Answered by sathalberg 5 days ago

  • Solved

Firefox attempting to access unwanted web site mv.outbrain.com

Firefox keeps attempting to access a web site with an unwanted application. The site is mv.outbrain.com and my virus software keeps asking to block the site. The popup is… (read more)

Firefox keeps attempting to access a web site with an unwanted application. The site is mv.outbrain.com and my virus software keeps asking to block the site. The popup is now becoming a nuisance how do I stop it or delete the reference to it

Asked by Rob 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

TB 102.7.0: seems like multiple accounts on same SMTP server just broke

Thunderbird 102.7.0, 64-bit, Windows 10. I just fell over this today but it may have been around for a while. I have lots of email accounts. It was great when TB starting… (read more)

Thunderbird 102.7.0, 64-bit, Windows 10.

I just fell over this today but it may have been around for a while.

I have lots of email accounts. It was great when TB starting properly supporting a per-account (outbound) SMTP server, however, this seems to have newly broken. I fell over it today, but I don't reboot things for ages so I cannot pinpoint the start.

Here's the issue.

I have accounts on many mail servers, many on the same (mainly att.net, and gmail.com, as it happens).

Each one of them, to send mail, wants me to log in with an individual sending address. Fair enough. This used to work just fine.

However, suddenly, just the att.net addresses are broken. What *seems* to be happening is that the same, single login address is being used for all N accounts. Naturally, this breaks when the login address doesn't match the one on the From: line. So I have to futz around, fiddle around, and so on, and then things work. (I.E. I change the TB settings so that the outbound SMTP auth login matches the From: line, have to re-enter the password, and only then will the message be sent.) So if I have two accounts, x@att.net and y@att.net, only one of them (at a time) "works" with att.net - it's whatever I successfully used last. If I sent mail from x@, this address is being used (and it's in the account settings field. over-riding what was there before), even if I send mail from y@. Or z@. Etc. If I change the SMTP auth address to y@, then that account works perfectly, but x@ doesn't. And so on.

Now the weird part is this: my Gmail addresses still work perfectly. I can send from all of them without changing a thing.

The only thing I can see is that Gmail is set up to use oAuth, and att.net is set up to use 'normal password' (via SSL, so I'm not that bothered about security).

Did I unknowingly manage to break something? Is there a new tweak? Help!

Jonathan

Asked by jonathan89 1 week ago

Answered by sfhowes 1 week ago