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Thunderbird has stopped downloading new email messages on startup and automatically.

Thunderbird has stopped getting messages from my Gmail account on startup and later automatically. I can still get them manually by clicking on Get Messages. All my Serve… (read more)

Thunderbird has stopped getting messages from my Gmail account on startup and later automatically. I can still get them manually by clicking on Get Messages. All my Server Settings in Thunderbird are set to get messages on startup and automatically. My Gmail settings are also enabled for all POP mail and have not changed. This is a recent issue. Is this a bug in the recent update?

Asked by Roger 2 days ago

Answered by Roger 1 day ago

  • Solved

Firefox has stopped working in Windows 8.1

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that … (read more)

I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it. Here are the details of the problem: Problem signature:

 Problem Event Name:	BEX64
 Application Name:	firefox.exe
 Application Version:	73.0.0.7342
 Application Timestamp:	5e3dd850
 Fault Module Name:	StackHash_f96d
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	PCH_E3_FROM_firefox+0x0000000000012DA7
 Exception Code:	c0000005
 Exception Data:	0000000000000008
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	f96d
 Additional Information 2:	f96d8dfc5abfdb4955f2d95536ed83bc
 Additional Information 3:	ac30
 Additional Information 4:	ac3018f570c0593619fc4cea353ba848

Asked by Keith 4 months ago

Answered by Roland Tanglao 4 months ago

  • Solved

Firefox opens two new windows when I click on a link

I am using Firefox browser on my MacBook Pro and I have noticed the following. When I quit the Firefox app (no background activity), and I click on a link that I receive … (read more)

I am using Firefox browser on my MacBook Pro and I have noticed the following.

When I quit the Firefox app (no background activity), and I click on a link that I receive in an email (from my Mail app), then Firefox opens 2 windows. One is empty and the second leads to the desired link.

On the other hand, if I don't quit the Firefox app but simply close it (x symbol), then when I click on a link it open correctly in a single window.

Asked by makis 4 months ago

Answered by catkinsonfox 16 hours ago

  • Solved

How can I fix firefox tabs crashing?

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and c… (read more)

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and crashes. I am using Firefox 73.0.1 (64-bit) on a Windows 7 Professional computer.

1. This mainly occurs when viewing a video (mostly Youtube), scrolling down on pages, or opening or switching to a new tab.

2. Beforehand if there were issues it would take a few seconds to load the tab, now it just instantly crashes.

3. I've tried uninstalling and re-installing, clearing everything, turning off add-ons, and changing options and nothing has worked. At best, I've stopped it from crashing on launch and disabling add-ons.

4. This issue does not happen on other browsers, nor has my computer shown any unusual behavior.

5. It did not start immediately with the new update, which I got the 20th. It started occurring a week or so after.

Asked by krazykopter96 3 months ago

Answered by krazykopter96 3 months ago

  • Solved

Copy/Paste not working

As the title indicates, copy/pasting does not work. I'm on Windows 10, have installed Firefox about two days ago (I've recently switched to it) so the version of FF is up… (read more)

As the title indicates, copy/pasting does not work.

I'm on Windows 10, have installed Firefox about two days ago (I've recently switched to it) so the version of FF is up to date. I've looked up a few fixes before posting and they didn't work:

- Tried booting FF on safe mode and it didn't fix the issue - it clearly isn't caused by an add-on (and I've never had this issue in my previous browser with nearly the same add-ons installed). - other people seem to have had the exact same issue multiple times and it's lasted for years, so it's clearly a problem on FF's end.

Here is the issue described more specifically: Copying things from a tab from FF and into the online version of Word does not work - when I try to, the intended selection: - disappears a few seconds after I've pasted - or it does not appear at all - or when it does, it erases the entire sentence it was pasted next to it, which you can imagine is absolutely bothersome.

I've also tried to copy/paste statistics from a site called archiveofourown.org onto another FF tab. - What ended up being copied is only the last character of the entire content I was trying to paste, which I think suggests there's some issue with what's contained in the clipboard.

I'm mentioning these two websites because I'm guessing that something about them is probably conflicting with the copy/paste feature, however I'm hoping no one will have the gall to tell me it's those websites' faults and that I should just stop using them.

When pasting (while having hopefully copied the former selected content- and no, it wasn't the case), it always pastes the content which was last copied into the clipboard prior to that very attempt, which shows that the clipboard's content was not refreshed with the last selected copied one.

I'm surprised to see that FF has had such a glaring issue for years and for many other users, and updates have never given a fix for it. I'd like this issue to be fixed properly, because I'd hate to have to switch back to my previous browser. FF sports so many nice features that other browsers don't have, and it'd be a shame to ruin the experience with a bug so basic as the copy/paste feature being broken.

Asked by yumiifmb 3 months ago

Answered by user1321319 3 months ago

  • Solved

cannot get firefox to start, want to find out why

Dear mozilla community, I cannot get firefox to start, and I need help to troubleshoot this. What I already did: remove and reinstall (apt) rename ~/.mozilla to trigge… (read more)

Dear mozilla community,

I cannot get firefox to start, and I need help to troubleshoot this. What I already did:

  • remove and reinstall (apt)
  • rename ~/.mozilla to trigger recreation
  • start using the command line
  • start in safe mode

The only symptoms are <defunct> processes (see screenshot).

I need more information to find out what went wrong. Where can I find this?


Details

  • apt
  • firefox_78.0+build2-0ubuntu0.16.04.1~mt1_amd64.deb
  • Linux Mint 18.3 Sylvia

Asked by eim_92 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Thunderbird mail not loading

About a week ago Thunderbird quit sending my incoming mail with the message of it times out therefore no new email. I checked with my internet server and made sure email … (read more)

About a week ago Thunderbird quit sending my incoming mail with the message of it times out therefore no new email. I checked with my internet server and made sure email was all ok they said a "timed Out" usually means anti-virus settings causing this. Checked this morning and anti virus is ok. Thought problem was solved, cleaned out mail as had lots in inbox. Now just tried again and doing the same thing. What could have changed the timing out and not getting mail downloaded?

Asked by dennings 6 days ago

Answered by christ1 6 days ago

  • Solved

Firefox card failure

Hi there! My firefox suddenly stopped to show me pages. I don't know what's the reason of it, however it doesn't work either in a safe mode (without any additionals) or w… (read more)

Hi there!

My firefox suddenly stopped to show me pages. I don't know what's the reason of it, however it doesn't work either in a safe mode (without any additionals) or without it. Also it doesn't work on 2 different windows accounts with different browser settings. I can't do anything there, and when I run the browser I can see the page content for about 2 secs, and then suddenly it crashes. When I refresh it again, I can still see the content for only a short while and it breaks again (image in attachment shows it). I'll be thankful for any help with that problem. I've suspected it's some kind of virus but anti-virus program doesn't detect anything.

Asked by dominik.klej 6 days ago

Answered by FredMcD 5 days ago

  • Solved

Firefox enters saved password in the username field

I'm trying to use the Firefox "Logins and Passwords" saving option. With one website, when I open it to the login page, Firefox enters the password in the username field… (read more)

I'm trying to use the Firefox "Logins and Passwords" saving option. With one website, when I open it to the login page, Firefox enters the password in the username field and nothing in the password field. I've checked "Saved Logins..." and verified that the information is entered correctly. Why doesn't it work?

Asked by coffent 6 days ago

Answered by cor-el 3 days ago

  • Solved

Get Messages - how do I exclude an account?

I have several email accounts and use Thunderbird as my mail collector. I am now trying to exclude certain accounts from the "Get Messages" option. There used to be a set… (read more)

I have several email accounts and use Thunderbird as my mail collector. I am now trying to exclude certain accounts from the "Get Messages" option. There used to be a setting under account settings ''''account settings/server settings/advanced…/include this server when getting new mail.''' but this no longer seems to exist. (I'm using TB 68.9.0 on MacOs) Is there another way to do this? (It's probably obvious but I cannot find it!!)

Asked by retired74 6 days ago

Answered by Toad-Hall 5 days ago

  • Solved

Updated from 75 to 77, corporate proxy now fails

Since upgrading to 77.0.1 (macOS) i cannot reliably pull up any websites. If I disable/enable the proxy settings, or reload the proxy (using automatic WTAD), it will some… (read more)

Since upgrading to 77.0.1 (macOS) i cannot reliably pull up any websites. If I disable/enable the proxy settings, or reload the proxy (using automatic WTAD), it will sometimes work for a few sites, before dying again. Any fixes?

EDIT: Clarify: It worked fine with 75. And Chrome and Safari both work, either "using system settings" or entering the WTAD address for auto proxy config.

Asked by wonderdog 6 days ago

Answered by wonderdog 4 days ago

  • Solved

Thunderbird crashes

Since the last update of Windows 10 on 6/13 I get Thunderbird not responding. On many occasions Thunderbird has crashed. This morning it crashed again. Report ID bp-4240… (read more)

Since the last update of Windows 10 on 6/13 I get Thunderbird not responding. On many occasions Thunderbird has crashed. This morning it crashed again. Report ID bp-4240c754-7713-4a23-8798-9099e0200628.

Asked by Rmastria 5 days ago

Answered by sfhowes 4 days ago

  • Solved

how different devices can decrypt same data ?

it is said here that synced data is encrypted to save privacy and protect against identity theft . https://support.mozilla.org/en-US/kb/firefox-lockwise-and-privacy but i… (read more)

it is said here that synced data is encrypted to save privacy and protect against identity theft . https://support.mozilla.org/en-US/kb/firefox-lockwise-and-privacy

but if the synced data is encrypted by device A and sent to mozilla server for saving, how does device B able to decrypted the data received from mozilla after signing in ? this can be possible only if the encryption happens at mozilla server side and not the device itself .

doesn't this means mozilla server as well able to decrypt the data and read it ? so you can read all my passwords i synced through you ?

Asked by yakoub.abaya 4 days ago

Answered by jscher2000 3 days ago

  • Solved

Udemy is not playing videos

Hi, The version of Firefox 68.9 on Linux CentOS 8.2 has problem playing videos from https://www.udemy.com Testing on macOS and Windows 10 the Udemy Courses are presented … (read more)

Hi,

The version of Firefox 68.9 on Linux CentOS 8.2 has problem playing videos from https://www.udemy.com Testing on macOS and Windows 10 the Udemy Courses are presented fine. I get dark video.

Asked by joseluisbz 3 days ago

Answered by James 3 days ago

  • Solved

Can't get rid of "Download the new Microsoft Edge" banner that keeps popping up in Firefox

How do I get rid of the "Download the new Microsoft Edge" banner that keeps popping up in Firefox? I have checked for solutions on the web and have already gone into Wind… (read more)

How do I get rid of the "Download the new Microsoft Edge" banner that keeps popping up in Firefox? I have checked for solutions on the web and have already gone into Windows 10 settings and disabled the "Get notifications from apps" option, and unchecked the "Get tips, tricks and suggestions" box. That doesn’t help at all.

I am using Firefox 77.0.1 with Windows 10 Home, Version 1903. My computer is a Dell Inspiron 1650

Asked by PingoRay 3 days ago

Answered by jscher2000 3 days ago