• Solved

Shortcuts

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been o… (read more)

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

Asked by Stockdalecarina1 3 months ago

Answered by Kiki 3 months ago

  • Solved

Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (read more)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Asked by leejasper851 1 month ago

Answered by leejasper851 3 weeks ago

  • Solved

Not Receiving Email

I have had Thunderbird on my HP laptop for several years. Everything has worked perfectly. BUT, I cannot receive Email, starting yesterday. When I click the Get Email ico… (read more)

I have had Thunderbird on my HP laptop for several years. Everything has worked perfectly. BUT, I cannot receive Email, starting yesterday. When I click the Get Email icon, nothing happens. My Email server on Comcast is getting Email which I can see and read, but Thunderbird is not getting the Email. I would appreciate any advice.

Regards, Jim

Asked by hawkeye62 4 months ago

Answered by bstromberg3 2 months ago

  • Solved

Sorting Folders Alphabetically/Alphabetizing

Others have mentioned this but I'm not sure if there is a fix/anything is being done. The threads are all from previous Thunderbird versions. I use Thunderbird for work.… (read more)

Others have mentioned this but I'm not sure if there is a fix/anything is being done. The threads are all from previous Thunderbird versions.

I use Thunderbird for work. I have to find specific emails and folders - get to them quick. I am no longer able to do this. It's really distressing.

This is something really basic, that should be the default or else really easy to change.

I'm on a Windows machine and using Thunderbird 140.3.0esr. I've been using Thunderbird since 2003 and never had any problems. Now I'm panicking!

Asked by bk913 3 months ago

Answered by Rick 3 months ago

  • Solved

Links always opening in a new tab

I am using an iPad. How do you stop firefox from opening a new tab when clicking on a link? I want to it to follow the link in the same tab almost always. Thanks for y… (read more)

I am using an iPad. How do you stop firefox from opening a new tab when clicking on a link? I want to it to follow the link in the same tab almost always.

Thanks for you help!

Asked by Re Rgstr 3 months ago

Answered by Re Rgstr 3 months ago

  • Solved

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (read more)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Asked by cecchijac 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Can I turn off the tab groups?

I love Firefox and generally really appreciate the way y'all operate as a company and developer. However, I really don't like this new function to add tabs to a group. … (read more)

I love Firefox and generally really appreciate the way y'all operate as a company and developer.

However, I really don't like this new function to add tabs to a group. Since it rolled out, I'm always adding tabs into groups when I don't mean to. Really, it's creating a group almost every time I move a tab around. If I delete the group, it's just more clicks and distractions to deal with.

In the past, when you've rolled out new features like this, you've also made it very easy to turn off any new feature we don't like. But I can't figure out how to turn this off. Is it possible?

Thanks for your help.

Asked by zach.cannon 4 months ago

Answered by George Kitsoukakis 4 months ago

  • Solved

Google Passkey Prompt

Since the Tahoe upgrade I can't login to my google account because the 'Passkey' prompt that the system is supposed to automatically trigger, never eventuates as it used … (read more)

Since the Tahoe upgrade I can't login to my google account because the 'Passkey' prompt that the system is supposed to automatically trigger, never eventuates as it used to in Sequoia. I am signed into my account on the same desktop using Safari but my preferred browser is Firefox, so this is quite frustrating.

Asked by QbnPat 3 months ago

Answered by Pakeeza Safdar 3 months ago

  • Solved

Firefox 146.0.1 crashes every time upon launch, even in troubleshooting mode, with exception code 0xc0000005

Firefox 146.0.1 crashes every time upon launch (basically fails to launch), even in troubleshooting mode, with exception code 0xc0000005. Prior to today, it was working … (read more)

Firefox 146.0.1 crashes every time upon launch (basically fails to launch), even in troubleshooting mode, with exception code 0xc0000005. Prior to today, it was working fine. Windows does not show any updates made over the last couple of days. I am on Windows 11 25H2, and I'm current with updates. Chrome works. Edge works. I logged on to the same computer as a different user (different profile folder in the user AppData folder) and Firefox still does not work. I tried to refresh Firefox and that did not resolve the issue. I tried to uninstall and reinstall Firefox and that did not resolve the issue. I tried to run DISM and SCANNOW and that did not resolve the issue. No issues are detected with a virus scan. I am stumped - please help!

Asked by mjmanly 3 weeks ago

Answered by TyDraniu 3 weeks ago

  • Solved

Using Firefox for searching has recently rendered a message including the reCaptcha I'm not a robot

I'm afraid I picked up malware despite Sophos due to this message upon routine searches, e.g. "Where's the nearest pet store". About this page Our systems have detected … (read more)

I'm afraid I picked up malware despite Sophos due to this message upon routine searches, e.g. "Where's the nearest pet store". About this page Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen? IP address: 206.194.252.88 Time: 2026-01-13T22:42:41Z URL: https://www.google.com/search?q=Pettstores+near+33069&ud m=14&sei=YMpmafbPMZyKwbkPzc23sAE

It's preceded by the reCaptcha request to check the box stating I'm not a robot.

I'm afraid to enter any passwords on here, to order anything, and especially engage in banking. I'm in a rental using WiFi, Thank You, Eileen

Asked by emcinerney80 1 day ago

Answered by emcinerney80 19 hours ago

  • Solved

doesn't receive nor send mail after Configuration of Thunderbird

I must be doing something wrong. I am new to thunderbird, migrated from Eudora since I can't send mail with Eudora anymore. I tried to configure Thunderbird as much as … (read more)

I must be doing something wrong. I am new to thunderbird, migrated from Eudora since I can't send mail with Eudora anymore.

I tried to configure Thunderbird as much as possible like Eudora, but ... it doesn't receive nor send mail. On the surface it looks fine, it seems thunderbird logs into the server, it seems it sends mail and checks for new mail, only I don't receive anything, nor send anything even though it looks it does. So what am I doing (or is going) wrong? (I can still receive mail with Eudora and today I checked and received 54 mails, none with Thunderbird)

Asked by henny 1 month ago

Answered by henny 1 month ago

  • Solved

Bookmarks and History not functioning.

This is the message I get when I try to access my Bookmarks: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another … (read more)

This is the message I get when I try to access my Bookmarks: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." I have already tried to find out from Microsoft if their latest reinstallation of Office Professional could have caused the problem. They say they have nothing to do with Firefox. How can I get my Bookmarks and History back?

Asked by nmbourne 1 month ago

Answered by nmbourne 1 month ago

  • Solved

Thunderbird having problems with Comcast email again

Starting last night, Thunderbird 140.2.0esr has trouble connecting to Comcast email servers. In my case, I am getting an error that the connection was reset. Sometimes, i… (read more)

Starting last night, Thunderbird 140.2.0esr has trouble connecting to Comcast email servers. In my case, I am getting an error that the connection was reset. Sometimes, if I close TB and re-open, it will connect for a bit and download new mail, but later fail. This is using the POP3 servers. On the Comcast forums, others are reporting similar issues. https://forums.xfinity.com/conversations/email/unable-to-connect-to-pop3-server-this-morning/68af0959e127b572a1266228

I don't have TB on my Android phone, but Outlook is also having issues with forcing me to sign in, and that can take 2-3 tries, and will . The Yahoo Mail and FairEmail apps do work on the phone without problems. These all use the IMAP servers.

Asked by andyross 4 months ago

Answered by andyross 4 months ago