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  • Archived

Labels that are required in our Google Drive environment show as "Couldn't load labels. Try again." but work in private window

This issue only occurs for users using Firefox. When creating a document in our company's Google Drive environment there is a required Data Classification label that must… (read more)

This issue only occurs for users using Firefox. When creating a document in our company's Google Drive environment there is a required Data Classification label that must be applied to documents and users are prompted with "To comply with policies, fill in missing fields.Fill in required fields." but when they click to apply the label the labels fail to load and they receive "Couldn't load labels. Try again." This only happens in Firefox, no other browser, but works in a Firefox private window. A fresh install of Firefox vs one that has add-ons or customization behaves the same. I'm sure it's just some setting that needs to be changed but we've been unable to figure out what tweak is needed.

Asked by dawn.bowles 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Comcast Mail Display problem

The Firefox display of Comcast mail has been quite good for many years. However, possibly after an update, the display of Comcast Mail has missing items, failure to updat… (read more)

The Firefox display of Comcast mail has been quite good for many years. However, possibly after an update, the display of Comcast Mail has missing items, failure to update some, and just a very messed display that cannot be relied on. Tried the same mail account on Edge and it is perfect. Do I stay with Edge or can my Firefox account be fixed?

Asked by Grover 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

No access to websites

Hello, I keep getting the following error message when trying to access some of my usual websites e.g Foxtel, Woolworths: Access Denied You don't have permission to acc… (read more)

Hello,

I keep getting the following error message when trying to access some of my usual websites e.g Foxtel, Woolworths:

Access Denied You don't have permission to access "http://www.foxtel.com.au/distauth/UI/Login?" on this server.

Reference #18.98464868.1671499840.1080e795

This started in the last few days and can't understand why now. I do have Nortons installed but this has never caused a problem before.

Hope you can help, thanks, Phil

Asked by dp1979 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Should LastPass still be recommended, or even listed?

Lastpass has had major data breaches in 2011, 2015, 2016, 2017, 2019, and two in 2022. Today I got a recommendation to install LastPass. I was a bit surprised. LP (log… (read more)

Lastpass has had major data breaches in 2011, 2015, 2016, 2017, 2019, and two in 2022.

Today I got a recommendation to install LastPass. I was a bit surprised. LP (logmein, gotomypc) has a history of databreaches. I found reports in 2011, 2015, 2016, 2017, 2019, 2021, and two in 2022.

People without a lock on the door know they have no security. Putting on a lock that is not effective only gives people a false sense of security and may even increase the threat.

I love many of the add-ons. I know I can't rely on anyone to make sure they are all secure, but I hope such well-publicized problems will result in a review.

The billions lost and hundreds of hours spent by people each year with passwords in our fight with hackers is a true drain and a danger. Password programs have been the only way for individuals to survive. Their standards for security must be even higher than others. LastPass has not met the standard for a high level of security...or even a low level.]

LastPass has one reason for existing--keeping our passwords safe and secure. In the light of their failure, it's time to stop recommending them. It undermines the credibility of Mozilla and Firefox.

Asked by Ryq Seattle 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

HTML displays as text only from the web

I have a dozen old embedded device modules (circa 2003) which can host a web page. When I access the device through my local intranet (192.168.0.xxx), the web page displ… (read more)

I have a dozen old embedded device modules (circa 2003) which can host a web page. When I access the device through my local intranet (192.168.0.xxx), the web page displays correctly. However, when the same page is accessed through my DNS service (xxx.gotdns.org:xxxx) over the web, the Firefox INSPECT:network tool indicates that the document is type:text and displays the HTML in a text format. The first line of the HTML document is :<!DOCTYPE html>.....

These devices are non-secure information-only devices, but at least Firefox allows for HTTP: exceptions.

However, I cannot understand why Firefox treats the same content differently depending on the path. Is there a way to force Firefox to actually look at the contents of the packet and treat it accordingly?

Asked by Questor 1 year ago

Answered by Questor 1 year ago

  • Archived

Why won't Smartnews articles display on Firefox?

Today I started having a problem with Smartnews.com. When I click a news item link, it displays a barcode and asks to install the app on my phone. When I use Microsoft Ed… (read more)

Today I started having a problem with Smartnews.com. When I click a news item link, it displays a barcode and asks to install the app on my phone. When I use Microsoft Edge, I do not have this problem - the article displays fine. Does anyone know what is going on with Smartnews.com? Thanks

Asked by raustin8 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Firefox crashes on Iphone (not due to IOS). I've tried everyting

My Firefox crash on my iPhone (IOS 16.2) since 108 update BUT ONLY when I connect/sync to my account (if I don't try to connect to account it works fine, but its then qui… (read more)

My Firefox crash on my iPhone (IOS 16.2) since 108 update BUT ONLY when I connect/sync to my account (if I don't try to connect to account it works fine, but its then quite useless). Each time I reconnect =) CRASH (pop up says "hum firefox as crashed. do you want to reopen? I click ok = it recrashes again and again) I'm getting to you as I've tried ALL solving problem issues I could find but none seems to work. Basically I have: - Desinstalled and reinstalled the App (from store or link) 10 times already. - “Repaired” my Firefox account on PC in case it had someting to do with it. - Posted the issue on Apple IOS support which answered that if it runs ok on Mac PC then pbm come from Mozilla not IOS. - Posted the issue on French Mozilla support 5 days ago and get no answer NOTHING works and I can not get a crash report as FIrefox is not accessible once it has crashed right? Can any one help please? Thanks

Asked by Isa 1 year ago

Answered by Isa 1 year ago

  • Archived

multiple accounts create havoc

While installing a new phone, my firefox account got messed up and the recovery codes I had saved earlier don't work. So, the only way is to create a new e-mail address, … (read more)

While installing a new phone, my firefox account got messed up and the recovery codes I had saved earlier don't work. So, the only way is to create a new e-mail address, just for syncing purposes, but now the account won't add other equipment, phone etc. there seems to be confusion as to which account to use. Most of the time it ask for the old account, and changing to the new account results in PW unknown (even though this was correctly recorded). Logging into the account to get mail from scratch is possible, but any referred login fails (i.e., I tried to get Moz VPN to work, but it asked for the old e-mail address, and changing it to the new address gives PW failure). On top of that,the authenticator doesn't generate 6 digit codes but 8, so that route can't be used either.

Hope someone can advise how to escape this mess.

Asked by rvdp_reset 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Texting a webpage link on one's Cell phone

Is there a trusted (preferably from Firefox itself) Add-on that allows one to Text the current link from a paired phone? The same approach as Firefox's menu choice "\File… (read more)

Is there a trusted (preferably from Firefox itself) Add-on that allows one to Text the current link from a paired phone? The same approach as Firefox's menu choice "\File\Email link".

Thanks.

--John Olbert

Asked by John 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Access denied

Trying to log into my authorize.net account on brand new computer. Getting message. I got an error when visiting account.authorize.net/. Error code: 1020 Ray ID: 77ca8c4c… (read more)

Trying to log into my authorize.net account on brand new computer. Getting message. I got an error when visiting account.authorize.net/. Error code: 1020 Ray ID: 77ca8c4cad13e108 Country: US Data center: ord06 IP: Timestamp: 2022-12-20 18:47:42 UTC

Been using firefox with this website for many years without this problem. Can anyone help?

Asked by dave332 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Sync: Why aren't Shortcuts able to sync?

Hello all, There are a number of threads on this topic asking how to sync Shortcuts from one device to another. It appears that across the board the answer is that you … (read more)

Hello all,

There are a number of threads on this topic asking how to sync Shortcuts from one device to another. It appears that across the board the answer is that you cannot do this (see: this, this, this, this, or this to identify just a few).

It does appear to be the case that you can copy `browser.newtabpage.pinned` from `about:config` but this cannot be transferred to iPadOS, iOS, or easily shared between Android and macOS. It also does not update long term.

There have also been requests for this feature to be added (see this) though a lot of content around this topic appears to be confused as to what to call it and is notated within other recommendations.

I am wondering if anyone from the Mozilla/Firefox team can speak as to why this setting is not available, and what would be needed to see it become possible to sync shortcuts (and ```especially``` pinned shortcuts) within Firefox Sync.

Thank you!

Asked by GraySpace 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Passwords Not Syncing between Windows and Linux

I have my login credentials saved in Firefox on a Windows PC. I just installed Ubuntu on another PC. I am signed into Firefox on both computers and Sync is enabled. When … (read more)

I have my login credentials saved in Firefox on a Windows PC. I just installed Ubuntu on another PC. I am signed into Firefox on both computers and Sync is enabled. When the Sync finished up on the Ubuntu PC, everything came across with the exception of the login credentials. Has anyone experienced something like this before?

Asked by goatnado386 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Popup - allow

I have renewed my driver's license online and am ready to print the temporary version; however, when I click Print, I am told that I need to allow popups. I have no idea… (read more)

I have renewed my driver's license online and am ready to print the temporary version; however, when I click Print, I am told that I need to allow popups. I have no idea how to do this. I need help ASAP!

Asked by mcalileypad 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

Firefox has 50+ processes running regularly, with 18 running even with all tabs closed

While browsing, firefox typically has 50+ processes running, despite no demanding webpages being open at the time. Even when all tabs are closed, it still has 18 processe… (read more)

While browsing, firefox typically has 50+ processes running, despite no demanding webpages being open at the time. Even when all tabs are closed, it still has 18 processes open, which makes no sense. This occurs both with and without hardware acceleration on.

Asked by taco_cat 1 year ago

Last reply by taco_cat 1 year ago

  • Archived

I am having problems using gmail plus even one additional tab

When I set up my computer, I have been using chrome for my work email and systems, and firefox for my personal email, for years now. This year I have found repeatedly t… (read more)

When I set up my computer, I have been using chrome for my work email and systems, and firefox for my personal email, for years now. This year I have found repeatedly that firefox will claim to have lost internet connection (ON A HARDWIRED COMPUTER) repeatedly during the day. And sometimes I will open a new tab to do a google search--and get a blank tab. Chrome works like a charm. No problems, ever. I have had IT work on this problem with me 5 times this fall (I'm in biological science). We have updated all the software and drivers, checked the computer's memory, checked the computer's upload and download speed, updated the docking station and replaced the wires. And Chrome works fine all the while. I think you have a problem, folks. I might have to ditch you.

Asked by amscholer 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago