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Username gets lost when creating Google account

Hi, I have tried to create a google account two times. Each time Firefox didn't save the google account name. Firefox did save the password though. Just the username is … (read more)

Hi, I have tried to create a google account two times. Each time Firefox didn't save the google account name.

Firefox did save the password though. Just the username is empty. So, the third time I will write down the username.

I know how to create a Google account. Pretty sure it will work. My question is, why is this happening? Am I paranoid thinking Google doesn't like to support Firefox?

Best regards

Asked by marm24 11 months ago

Answered by marm24 11 months ago

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I Don't See the Option for Recommended by Pocket on my Firefox

I am in the United States. My machine is on Windows 22H2 (OS Build) 19045.3208. My version of FFox is 116.0 (64-bit). My firefox was getting very booged down after month… (read more)

I am in the United States. My machine is on Windows 22H2 (OS Build) 19045.3208. My version of FFox is 116.0 (64-bit).

My firefox was getting very booged down after months of usage and I complete uninstalled and reinstalled, and now Recommend by Pocket does not show up either on my Home Page, or as an option to add it.

Googling around, the two most common fixes I have seen is to fix this are:

1) Click the Personalize button in the upper right corner of the new tab page and toggle Recommended by Pocket to on, but the option does not appear there. See attached screenshot. 2) Type about:config in address bar, then browser.newtabpage.activity-stream.feeds.section.topstories, and set to true. This was already in effect. See attached screenshot.

Anything else I can try to enable it? I really like it and I miss it.

Asked by firefox.chuck 11 months ago

Answered by firefox.chuck 11 months ago

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Loading sites on startup.

I seem to remember that there was a setting to open with a standard set of sites, selected by me. I may be mistaken but it is a pain to keep opening these everytime I log… (read more)

I seem to remember that there was a setting to open with a standard set of sites, selected by me. I may be mistaken but it is a pain to keep opening these everytime I log on. Any help would be appreciated. Thanks in advance.

Asked by Duppy 10 months ago

Answered by cor-el 10 months ago

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Version 116

I have windows 7. On August 1 Firefox automatically uploaded version 116. Now my computer is running very slowly, and is taking a long time to load pages on the internet … (read more)

I have windows 7. On August 1 Firefox automatically uploaded version 116. Now my computer is running very slowly, and is taking a long time to load pages on the internet when I browse the web. I just learned searching the web (I never go any notification from Firefox) that version 115 was going to be the last version for windows 7, so how did I get version 116 automatically loaded onto my computer? How do I go back to version 115 which was working great? I right clicked on the Firefox icon on my desktop and clicked restore previous version and it states there is no previous version there. How do I go back to version 115.

Asked by tom3trip 11 months ago

Answered by tom3trip 11 months ago

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Revoked certificate error

Error code: SEC_ERROR_REVOKED_CERTIFICATE For Xfiniti.com email (Comcast). I saw many other questions to Mozilla on the same issue, so it's not those certificates. Edge… (read more)

Error code: SEC_ERROR_REVOKED_CERTIFICATE For Xfiniti.com email (Comcast). I saw many other questions to Mozilla on the same issue, so it's not those certificates. Edge connects just fine, as does Safari on my phone. Mozilla is the one with the problem, and you need to correct quickly, please. I need my email for many daily tasks, and it will be a lot easier to move to another browser than to another email.

Asked by rjrosemeyer 11 months ago

Answered by rjrosemeyer 11 months ago

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Changed selectiblity behavior

I can no longer 'Select all' of a simple html table displayed in the browser. The header lines won't select no matter what I try. The browser only allows the body lines… (read more)

I can no longer 'Select all' of a simple html table displayed in the browser. The header lines won't select no matter what I try. The browser only allows the body lines to be selected, and subsequently copyied.

Source:

Location Heat Setpoints Cool Setpoints
Zone BldgFlrRm Thermostat Day Night Weekend Day Night Weekend
Lobby First Floor Lobby Down 70 64 60 73 84 84
Lobby Second Floor Lobby Up 69 64 60 72 84 84

Asked by ftoewe 11 months ago

Answered by zeroknight 11 months ago

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[SOLVED] Firefox account not syncing Gravatar photo

Hi, On September 15, 2022 I created this thread here on Firefox Support Forum and now I finally have an answer to the question, but as we can see my thread was archived … (read more)

Hi,

On September 15, 2022 I created this thread here on Firefox Support Forum and now I finally have an answer to the question, but as we can see my thread was archived and I can't update anything, so I decided to create a new thread just to mark my previous question as solved and bring it an answer.

I contacted Mozilla Firefox developers and got a response: Firefox is no longer integrated with Gravatar. Considering this, I can tranquilly say there is no bug or problem with my account as I thought. It's a pity that Firefox no longer support Gravatar integration, and even if I use an old version I will face the same "issue" because the Gravatar integration was a online feature linked to the Firefox account*, not to the browser itself.

Info source: https://github.com/mozilla/fxa/issues/15665

- - -

Admins can now archive and close this thread, I only ask to keep it online to help who may need this information in the future. Thanks.

  • Actually I made a mistake when I wrote this, the Gravatar integration was an online feature linked to the Mozilla account, not Firefox. James explained the distinction on #4 post of the current thread.

Last edit: On January 31, 2023 I created this thread on r/firefox but no one answered precisely. This current thread here on Firefox Support Forum also solves what was asked on reddit. The thread created on January 31, 2023 and posted on r/firefox was archived as well, like what happened to my thread with the same theme here on Firefox Support Forum, then I also created a new thread on r/firefox to mark my question as solved.

Asked by Janderson James 11 months ago

Answered by Janderson James 11 months ago

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Logging on to website accounts.

I have been using Firefox as my default browser in Windows for a number of years without problems until recently. However I now find that, when I log on to sites where I… (read more)

I have been using Firefox as my default browser in Windows for a number of years without problems until recently. However I now find that, when I log on to sites where I have accounts, I am not automatically signed in. When I select sign in I am taken to a sign-in page where, on some accounts, , my usernames and passwords are already filled in. I have tried following Firefox guidelines with regard to settings and options, all to no avail. Can you assist me please.

Asked by grtate 11 months ago

Answered by Terry 11 months ago

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Darkmode on support.mozilla.org

Please enable the ability to use the "Dark Reader" add-on on this site or let us change it in the settings. Horrible experience in light mode. On the added image you can … (read more)

Please enable the ability to use the "Dark Reader" add-on on this site or let us change it in the settings. Horrible experience in light mode. On the added image you can see that the "Dark Reader" add-on is enabled.

Asked by janko.d.ljubicic 11 months ago

Answered by Terry 11 months ago

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Google sponsored links not working in Firefox, works in Chrome and Edge

Google sponsored links (those on top of a Google search for a product) not working in Firefox, works in Chrome and Edge. The example link below uses googleadservices.com,… (read more)

Asked by willy6560 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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I have a problem about typing Korean.

Hi, I have a problem and I can't find any solution. I am Linux Mint Cinnamon user, When I type Korean in the Firefox Browser, type Korean word and type 'spacebar', blank… (read more)

Hi, I have a problem and I can't find any solution.

I am Linux Mint Cinnamon user, When I type Korean in the Firefox Browser, type Korean word and type 'spacebar', blank is made before the last character.

For example, like this. '안녕하세 요', '반갑습니 다', '오늘 은뭐하세?요 ' like 'firefo x', 'googl e' How can I solve this problem?

Asked by baktanjokki 11 months ago

Answered by Paul 11 months ago

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Calendar in Gmail

Hello everyone. The calendar add on at the side of my Gmail account does not open after the latest Firefox update (116.0.1), but it does work in troubleshoot mode. Could … (read more)

Hello everyone. The calendar add on at the side of my Gmail account does not open after the latest Firefox update (116.0.1), but it does work in troubleshoot mode. Could you please advise? Thank you.

Asked by Nikola on Firefox 11 months ago

Answered by Paul 11 months ago

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Crash on crash reporter

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usual… (read more)

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usually receives the crash reports.

1cb54f1f-11f5-4fa7-9d97-b4bf58d29ac2 java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference


java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference at java.lang.String.valueOf(String.java:2924) at java.lang.StringBuilder.append(StringBuilder.java:132) at java.lang.Throwable.printEnclosedStackTrace(Throwable.java:709) at java.lang.Throwable.printStackTrace(Throwable.java:674) at java.lang.Throwable.printStackTrace(Throwable.java:735) at mozilla.components.support.base.ext.ThrowableKt.getStacktraceAsString$default(Throwable.kt:19) at mozilla.components.lib.crash.service.MozillaSocorroService.sendCrashData(MozillaSocorroService.kt:607) at mozilla.components.lib.crash.service.MozillaSocorroService.sendReport$lib_crash_release(MozillaSocorroService.kt:285) at mozilla.components.lib.crash.service.MozillaSocorroService.report(MozillaSocorroService.kt:5) at mozilla.components.lib.crash.CrashReporter$submitReport$2.invokeSuspend(CrashReporter.kt:70) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:96) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@6aec4f8, Dispatchers.IO]

The original bookmarks crash was this:

300e77b6-00e5-458d-ae84-d1202c866a1b java.lang.NullPointerException

* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=9fd75a9f565c460b91e4977064d87e83

java.lang.NullPointerException at org.mozilla.fenix.library.bookmarks.BookmarkFragment.refreshBookmarks(BookmarkFragment.kt:103) at org.mozilla.fenix.library.bookmarks.BookmarkFragment$refreshBookmarks$1.invokeSuspend(BookmarkFragment.kt:14) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at android.os.Handler.handleCallback(Handler.java:883) at android.os.Handler.dispatchMessage(Handler.java:100) at android.os.Looper.loop(Looper.java:214) at android.app.ActivityThread.main(ActivityThread.java:7400) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:491) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@26f4bf6, Dispatchers.Main]

Asked by Fabian 11 months ago

Answered by Fabian 11 months ago

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Cookie Consent option not showing on certain sites (EU area)

Firefox beta release: 116.0b6 (64-bit) On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to aut… (read more)

Firefox beta release: 116.0b6 (64-bit)

On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to automatically show on opening the sites. Other sites are still showing the cookie consent option pop-ups. This means I cannot select if I wish to accept or reject cookies on several sites that used to allow me the option.

In checking about:config, the cookiebanners.service.mode is set to 1, which I believe this the correct setting for enabling the cookies consent pop-up option.

Is there any fix for the cookie consent pop-up not working on certain sites within the EU? I am not using a VPN or pop-up blocker. Tracking protection is set to Standard, cookies and site data are always deleted on closing Firefox and "Do Not Track” signal is set to always. Deleting all installed FF extensions has no effect either.

In other browsers on the same PC, Chrome and Edge, the cookie consent option does still work as it should on the sites mentioned. In Firefox it doesn't.

This is only happening on one PC. My latop has the same FF beta build installed and is not showing this behaviour, it still automatically shows the cookie consent pop-ups when visiting sites such as BBC.com, Youtube.com and Facebook.com.

Asked by Richard Law Bijster 1 year ago

Answered by Richard Law Bijster 1 year ago

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Firefox not displaying pages correctly, links don't work - Just started this morning 8/5/2023

All of a sudden this morning Firefox is displaying pages (my purchases on Amazon) in Times Roman font. On other sites, I hover over a link which should be active, but cl… (read more)

All of a sudden this morning Firefox is displaying pages (my purchases on Amazon) in Times Roman font. On other sites, I hover over a link which should be active, but clicking does nothing. YouTube doesn't play, just hangs with the in progress circle spinning. Anybody know what can be causing these issues? I've rebooted my Windows 10 laptop several times, but I can't Firefox to work.

Thanks for your help.

Asked by Gavilon 11 months ago

Answered by Gavilon 11 months ago

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Recovering bookmarks after catesrophic loss and forgetting password

Hi Mozilla Team, I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on… (read more)

Hi Mozilla Team,

I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on my machine, and this caused it to bork...I know even my silicon hardware is transphobic *sigh*. I know there are articles talking about this issue, and I know for security and privacy your policy is that all bookmarks are lost with a password reset.

However, these bookmarks are very very invaluable, and contain so much information regarding my transition, my career, etc. I just really would love to try and find a way to recover these if at all possible. I know you and your team make recovery possible in an slew of ways, and I really don't know if I set any of those up. I thought I might of, but I am still picking up the pieces from this reset. I know I should have been more proactive about recovery and really thought I was, and I am really kicking myself for not being more explicit/diligent.

I am happy to go through any verification process. I know you have policies for a reason, but I can't just give up on so much important information. There is a years worth of memories during a time, where memories and identity are shifting. I am literally begging to not lose this data.

Best, Jean Ferrante

Asked by Jean Ferrante 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Back button forgetting?

Several times over the past couple weeks, I click on a Google search result, look at the page, decide it's not exactly what I'm looking for and go to hit Back. Except it… (read more)

Several times over the past couple weeks, I click on a Google search result, look at the page, decide it's not exactly what I'm looking for and go to hit Back. Except it's grayed out! I click and hold on the back button and no history pops up!

Even stranger, when I go to History, the search is there! It's like the link not only opened in a new page, but closed the old one!! Is this Firefox doing this to me, or Google's nasty tracking links? Am I the only one?

Asked by chrisw63 11 months ago

Answered by zeroknight 11 months ago

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remove logins

Logins appear on log-in pages as soon as I type anything in the user box. I have not told Firefox to save any logins or passwords, I do not want it to do that. But on th… (read more)

Logins appear on log-in pages as soon as I type anything in the user box. I have not told Firefox to save any logins or passwords, I do not want it to do that. But on the "saved logins" page after going to the Passwords item on the main menu (three lines) it says No Logins Are Found. None. How do I make sure none are saved, since obviously some are being saved somewhere? And how can I get rid of the ones that appear, so must be saved somewhere? I use Windows 10, and Firefox with the latest updates as of August 2, 2023. Norton 360 is installed. Thank you for help with this.

Asked by jtevans 11 months ago

Answered by cor-el 11 months ago

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Various tasks have no effect, just have to switch to another browser to complete

Various tasks have no effect , eg entering 'Duolingo.com' in the search field has no effect. Nothing is returned (screen remains blank - no messages). No problem with oth… (read more)

Various tasks have no effect , eg entering 'Duolingo.com' in the search field has no effect. Nothing is returned (screen remains blank - no messages). No problem with other search entries Also attempted link to my bank account similarly froze. End up by switching to Msoft Edge and completing my mission.

Asked by pedrowells 11 months ago

Answered by zeroknight 11 months ago

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Are my password on the local PC not protected?

Hi, I've been using Firefox for decades and been saving passwords in it without any second thoughts, thinking they were fully secure. Today I had to install a Yandex Br… (read more)

Hi, I've been using Firefox for decades and been saving passwords in it without any second thoughts, thinking they were fully secure.

Today I had to install a Yandex Browser for my work for the first time in my life (on a new clean Windows 10). It also asked to "make changes on my device", and I rejected it. What happened next absolutely terrified me. It immediately grabbed all the tabs, the sessions and, most importantly, the years worth of passwords from my Firefox. Does it mean that they just lie there unprotected, and any random piece of code even without the administrative privileges can just take them? I'm pretty sure I didn't click anything related to legitimate data sync.

Asked by nikitakirenkov 11 months ago

Answered by cor-el 11 months ago