All Products Support Forum

Thunderbird 115.0.1 (64-bit) on Windows 10 Pro 22H2 OS build 19045.3208 Having just updated from 102.13.0.0, I find the sizing and applying of column sizes/views to be even more frustrating than before. Comments/questions: 1. Why is it virtually impossible to simply slide a column header divider to a new location where one wants the divider to be without other adjacent columns changing size too? 2. Why do columns like Date and Tag refuse to slide to a minimal size and even double-clicking requires multiple attempts to reduce the width? 3. Why do column widths not transfer exactly when using Apply to... ? 4. Is it possible to have an Apply to... option that is All Accounts and their Children? (Rather than having to do it on each Account separately.) 5. Once a particular "view" (generic use of the term) is to one's satisfaction, what is the supported way to reproduce that exactly on all folders in all Accounts, so that every element (column selections, sizing, sorting, etc) is identical on all folders? Thanks!

Hi, I stupidly 'upgraded' from V102 to V115, which I immediately disliked. I managed to re-install V102, but it then said the profile was for a newer version. I had a backup from a few weeks ago, and copied all the top-level files over. So I got all my setup bacvk and all seemsed fine, but have just seen that my address book is messed up.

I had lots of important 'contact lists' (about 10), they have all disappeared. I only see "Outlook Express..." (imported ages ago) and "Collected Addresses", the main section, and the sub-lists are all missing, and I have lost years of addresses for my business.

I have the abook.sqlite backed up on 13th Sept, but can't open or use it to check what's in there. I tried importing, but got as 'fail'

Hi This morning I was blessed with update 115 for Thunderbird. Not impressed. I have a couple of issues I hope you can help with.

1. The box that lists incoming messages is way too long, taking up over half the screen. I moved it up as small as it will let me. 2. The second question is the box in between inbox and the message (middle pane) is also way too large. Ideally, I would only like it to display the top line. Remove the to and subject line The attached screen shot hopefully will help you see the issue. Please note that on the bottom of the shot is probably 3/4 way down my screen with very little room to read the message. Perhaps 3 or 4 lines at best.

Thunderbird 115 forcefully migrated my older profile and did NOT leave a way to go back?

That is NOT the way to do this.

You need create a NEW profile for the NEW version and LEAVE THE OLD PROFILE ALONE!

You must also have an alert, and explain the process, transparently giving the owner of decades of e-mail the opportunity to safely upgrade AND have the opportunity migrate back if they so desire.

How DARE Mozilla treat users and their data so casually.

This is NOT the way to do this.

Currently FURIOUS that this trusted tool has left me NO way to downgrade back to 112 except to rebuild my profile (and all the various e-mail accounts) from fucking scratch.

On latest version 115.3.1 (64 bit) when I click on GET MESSAGES nothing seems to happen for several minutes than after repeated clicks on same suddenly line at bottom shows downloading some number of messages. Is this something I am doing to slow what used to be very speedy process to download messages from Comcast server to my PC?

When I opened Tbird app today, my messages show in various folders but only a list of messages, not a screen to view contents of message being examined. I did not do anything I am aware of to change this and haven't been able to locate setting to turn on the message content view again. Also on list of messages, they are shown but with a much wider spacing (double space?) with lot of wasted blank space. How to correct this?

Thunderbird 115.0 (though also happened on 102), M2 macbook pro; OS up to date.

On AC & battery, thunderbird uses up huge amounts of power sporadically in its background activity, taking up ~50-80% of processor power & hundreds of gb virtual memory (see activity monitor screenshot attached). Computer gets pretty hot to touch with thunderbird on, which I don't see with other apps. Troubleshooting info below.

This has been happening for several months now, since I switched to thunderbird & was hoping it would resolve at 115. I can't find any correlation with other usage patterns of the computer (ie I dont think it's correlated with idle usage, but not willing to stage reputation on that).

Thanks so much for any help!

 Application Basics

   Name: Thunderbird
   Version: 115.0
   Build ID: 20230711125218
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:115.0) Gecko/20100101 Thunderbird/115.0
   OS: Darwin 22.5.0 Darwin Kernel Version 22.5.0: Thu Jun  8 22:21:34 PDT 2023; root:xnu-8796.121.3~7/RELEASE_ARM64_T8112
   OS Theme:
   Rosetta Translated: false

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 8.0 GB
   Disk Space Available: 18.0 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0.MZLA.115.0
     /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib

 Calendar Settings

     Research Presentations

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Personal

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Deneb Blue

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Classes

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     A1R Confocal

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

   [trimmed]

Hi.

Thunderbird now crashes almost immediately on startup, even in safe mode.

My latest crash report, which has been submitted, is bp-3abf51c7-3373-408a-acd9-d87220230810

I'm running Mac OS Ventura 13.5. Re-installing Thunderbird didn't help, nor did a machine reboot.

Thanks in advance,

Kukisvoomchor

I don't like my new layout - I presume from update. I can't move the line below messages up like I used to so I can't read messages below it. Everything looks too big. How can I get back to the plain old view. I have tried changing views

Good morning,

My Thunderbird was just upgraded to the latest version (115). After opening it the first time, my inbox folder no longer showed the subfolders for each account. I then dragged a single inbox folder to the inbox, but instead of moving or linking the folder, it wiped everything that was in it. Nothing went to trash, it is just gone. Is there somewhere else I might be able to find these emails? It is an outlook account, and they don't seem to be on that server either. Thank you for any help.

~ Mike

Hello, Since the update to Thunderbird Supernova from version 102 upwards, emails in several email folders are automatically deleted or hidden. The properties in the respective folders are listed under Retention rules: Do not delete messages.

The emails displayed in the folders no longer correspond to the contents in the folders. Example: A folder displays: 7, properties in the same folder displays: 1226 with 447 MB. It looks similar in the other folders.

How can I ensure that all available emails are displayed in Thunderbird again?

A repair with *.msf does not help.

Many thanks for your support. Erwin

I'm so tired of, frustrated with, and annoyed by the reduced and very cramped text viewing area display in the new Thunderbird version as of July 223!! This is because the minimum line item display of emails is now three times the previous minimum of only 3 email lines!! And there appears to be no way to reduce that minimum!!

So I want my UI to look proper so title bar at the top, with the title only, menu bar below it, and the rest tabs etc below that, you know like i trained my brain for the last quatre century.

Unfortunately with this new supernova UI this is messed up, see attached image. I consider this a UI bug its absolutely counter intuitive, please fix.

Also the font looke now more washed out in comparison with the previouse build, I want my font crisk #000000 on #FFFFFF no gray or grayisch or anything, the UI ist nto an art peace, its a tool, as simple as that.

In Thunderbird 115 (Supernova) is there a way to configure the Message list view so that it has grid lines, or "zebra striping"? I find it easier visually to look at.

Thanks!

In Thunderbird 115, each time I want to reply to a message, the cursor defaults to the "Search For" box under address book contacts. In previous versions, it went to the message pane where I could start the reply message. How do I fix this? Thank you

It seems with recent updates, things no longer work as it used to. I am currently using 115.3.0, build ID 20230926115257 on Debian Linux.

It used to be that if you selected the view as "Unread", it would stick with that folder, now it just does it until you leave the folder.

I normally view messages as text since html can be a security issue. There is a button marked "Show HTML", which no longer works. Now I have to select "View", "Message Body as" and then manually select things back and forth.

I used to be able to have a button for the Filter Function to have filter folder or filter message, not it is only a selection for Filter Functions and then I can select what I want to do. This is going backwards.

Under "Unread Folders", often the count is incorrect and it claims that there is a message which is unread, which is false. If I select "Compact View", and then unselect it, the count gets corrected.

There are also other issues which were caused by updates. There is clearly an issue with regards with a lack of testing to ensure things are not getting broken.

After I've read a message, if I click on the "Move To" box on the TB115 menu bar, as expected, I get a dropdown with my folders and subfolders. But if I then click on one of the folders in the dropdown, nothing happens! The only way I can move a message into a folder is to display the folder I want on the lefthand panel and then drag the message into it. This problem developed only after I started using TB115.

Hi. I really like the new look of 115, but the file menu should be above the toolbar. Is there a way to put the file menu at the top of the window (above the toolbar)?

Thanks

If you want your 'Message List' to use alternative colour stripes often refered to as zebra style then I have put together some code and instructions on how to create the effect.

Obviously you may need to modify the actual colours used. The following works on a Light theme. The striping is white and pale grey. On hover the text is black on a pale blue background. On select the text is white on a light blue background, but strong enough to show white text clearly.