Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't navigate, close between tabs with Firefox 29 update

  • 2 replies
  • 35 have this problem
  • 7 views
  • Last reply by Moses

M.W.Abdullah
M.W.Abdullah
more options

I installed the newest update of Firefox 29.0.1 and before the update, everything was working just fine but after the update, the whole area above the address bar is blackish and there is no close button for tabs and even I click on a particular tab, it won't open it unless of course I use any keyboard shortcut. Please guide me to fix this problem ASAP. Thanks!

I installed the newest update of Firefox 29.0.1 and before the update, everything was working just fine but after the update, the whole area above the address bar is blackish and there is no close button for tabs and even I click on a particular tab, it won't open it unless of course I use any keyboard shortcut. Please guide me to fix this problem ASAP. Thanks!

All Replies (2)

M.W.Abdullah
M.W.Abdullah Question owner
more options

Here is the screenshot

Moses
Moses
  • Moderator
more options

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

If turning all of your add-ons off and on doesn't work, it might be relevant to note that user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.