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Cannot delete emails, screen grays out, Inbox Mozilla (not responding) message

  • 6 replies
  • 27 have this problem
  • 1 view
  • Last reply by christ1

janpann
janpann
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System is not responsive. Deleting emails causes a graying out of the whole screen. Sometimes it comes back to non-gray, but it is still not responsive. Cannot delete emails, or it does so very slowly--like minutes later. I have recently been deleting emails holding down the shift key so I can delete many emails at once. Might this have caused a problem? Even attempting to X out of Thunderbird causes the same message of "Inbox - Mozilla (Not responding)" to appear in the upper left. What has happened?

I have totally logged off and restarted. I have switched to safe mode (per instructions) and then completely logged off to make sure that I didn't get stuck in safe mode.

I still have the non-responsiveness.

Thank you for your help

System is not responsive. Deleting emails causes a graying out of the whole screen. Sometimes it comes back to non-gray, but it is still not responsive. Cannot delete emails, or it does so very slowly--like minutes later. I have recently been deleting emails holding down the shift key so I can delete many emails at once. Might this have caused a problem? Even attempting to X out of Thunderbird causes the same message of "Inbox - Mozilla (Not responding)" to appear in the upper left. What has happened? I have totally logged off and restarted. I have switched to safe mode (per instructions) and then completely logged off to make sure that I didn't get stuck in safe mode. I still have the non-responsiveness. Thank you for your help

Chosen solution

windows defender. I checked whether some application installed McAfee or Norton but they do not appear in Control Panel. I have Windows Defender, it is up to date.


I have all updates to windows 8.1 64 bit.

TB is 24.4.0 (says is it up to date)

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All Replies (6)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

janpann
janpann Question owner
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I found you, Christ1, with the help of James 2014-04-15 21:10:28.010642. Here was my inbetween message: How do I get back in touch with Christ1 2014-04-12 04:16:50.652634?:

My anti-virus is McAfee. More about problem: System is not responsive. Deleting emails causes a graying out of the whole screen. Sometimes it comes back to non-gray, but it is still not responsive. Cannot delete emails, or it does so very slowly--like minutes later. I have recently been deleting emails holding down the shift key so I can delete many emails at once. Might this have caused a problem? Even attempting to X out of Thunderbird causes the same message of "Inbox - Mozilla (Not responding)" to appear in the upper left. What has happened?

I have totally logged off and restarted. I have switched to safe mode (per instructions) and then completely logged off to make sure that I didn't get stuck in safe mode.

I still have the non-responsiveness.

Thank you for your help

christ1
christ1
  • Top 25 Contributor
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https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

janpann
janpann Question owner
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Wow. I'm back in business! Thank you, Christ1.

janpann

ArtKendall
ArtKendall
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Chosen Solution

windows defender. I checked whether some application installed McAfee or Norton but they do not appear in Control Panel. I have Windows Defender, it is up to date.


I have all updates to windows 8.1 64 bit.

TB is 24.4.0 (says is it up to date)

christ1
christ1
  • Top 25 Contributor
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ArtKendall, please start a new thread for your problem. This one is solved. Thank you.