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Lost all my email folders and address book contacts

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by Matt

Edward Crane
Edward Crane
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It appeared Thunderbird crashed as when I opened it up it asked me to establish an account. Then when I did that was all I had, no email folders, no trash, none of my other email accounts. When I followed the procedures about where the profile was and that everything was there turned out that it was for my now new profile. Where is my previous one? Why is it so complicated. Why is the explanation about profiles so difficult to understand. It takes you where these hidden folders are but it tells you nothing about what to do about it!!

It appeared Thunderbird crashed as when I opened it up it asked me to establish an account. Then when I did that was all I had, no email folders, no trash, none of my other email accounts. When I followed the procedures about where the profile was and that everything was there turned out that it was for my now new profile. Where is my previous one? Why is it so complicated. Why is the explanation about profiles so difficult to understand. It takes you where these hidden folders are but it tells you nothing about what to do about it!!

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Edward Crane
Edward Crane Question owner
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Following the procedures gives me the new profile that I was required to use when opening Thunderbird. I need to get my OLD PROFILE back and then instructions on what to do with it when I find it!

Matt
Matt
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Did you read the article? Click on the links it contain for thing like http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

You have a complete set of instructions to locate a profile, move it and use the profile manager to make it the one your using.

So where did you go so wrong that you ended up with a new empty profile?