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the connection was reset message only appearing on mozillas support and addons site

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  • 2 have this problem
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  • Last reply by cor-el

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I received an error message involving a proxy when i tried going on netflix. I have the add on "media hint" which redirects the proxy through it, so i uninstalled it intending to reinstall hoping that would fix it, but i never even got that far.

When i went to the mozilla add on site, it said the connection was reset while loading the page. It said the same thing on the support forums (im on my phone now). I thought it was an https problem, but the irony is the only sites getting this error message were some mozilla sites. They work fine in other browsers.

I tried every solution i could think of or find on the internet and nothing has worked.

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Are you now using a direct connection?

Check the connection settings.


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: