Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

what is a recovery key?

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

ricky9092014
ricky9092014
more options

when itry. to synch it tells me i have the wrong recovery key

when itry. to synch it tells me i have the wrong recovery key

All Replies (3)

Manojit Ghosh
Manojit Ghosh
more options

https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

Diego Victor
Diego Victor
more options

Also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have others devices (computer) that have Sync set up and are are connected to the Sync server?

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)