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Why does Firefox give "Unsecured" error

Posted

I've recently built a new computer and de-activated some of the Windows features to make the computer run faster. When I installed Firefox, I continued to get a "This connection is untrusted" error message when trying to access any site requiring login information such as Google, Facebook and even Mozilla's site. When I do access these sites, images don't load and some pages appear as plain text as if there's no CSS file. Applications such as Gtalk won't log in, and I can't log onto MMOs I have downloaded through steam.

I've made a collage of the sort of errors I'm getting. Note that I've tried other browsers (Chrome) and gotten similar error messages.

http://imgur.com/r2IyhCg

I've recently built a new computer and de-activated some of the Windows features to make the computer run faster. When I installed Firefox, I continued to get a "This connection is untrusted" error message when trying to access any site requiring login information such as Google, Facebook and even Mozilla's site. When I do access these sites, images don't load and some pages appear as plain text as if there's no CSS file. Applications such as Gtalk won't log in, and I can't log onto MMOs I have downloaded through steam. I've made a collage of the sort of errors I'm getting. Note that I've tried other browsers (Chrome) and gotten similar error messages. http://imgur.com/r2IyhCg

Modified by _Nikolas

Chosen solution

hello, please check that you system's date & time is set correctly: "This Connection is Untrusted" error message appears - What to do

Read this answer in context 5

Additional System Details

Installed Plug-ins

None

Application

  • User Agent:

More Information

Application Basics
------------------
Name: Firefox
Version: 26.0
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
----------
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: troubleshooter@mozilla.org
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
browser.startup.homepage_override.buildID: 20131205075310
browser.startup.homepage_override.mstone: 26.0
dom.mozApps.used: true
extensions.lastAppVersion: 26.0
font.internaluseonly.changed: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1325689268
places.history.expiration.transient_current_max_pages: 93356
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1325689268
Graphics
--------
Adapter Description: Standard VGA Graphics Adapter
Adapter Drivers: vga framebuf vga256 vga64k
Adapter RAM: Unknown
Device ID: 0x0fc6
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled: false (6.1.7601.17514)
Driver Date: 6-21-2006
Driver Version: 6.1.7600.16385
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
Vendor ID: 0x10de
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.3.1
Version in use: 3.15.3.1

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

Chosen Solution

hello, please check that you system's date & time is set correctly: "This Connection is Untrusted" error message appears - What to do

hello, please check that you system's date & time is set correctly: [["This Connection is Untrusted" error message appears - What to do]]

Question owner

Thanks. This solved my problem completely.

Thanks. This solved my problem completely.
StormKatt 0 solutions 1 answers

Mine is a brand new laptop, date and time are correct, and brand new installation of firefox. I cannot get to ANY pages.

Mine is a brand new laptop, date and time are correct, and brand new installation of firefox. I cannot get to ANY pages.
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158566 answers

Hi StormKatt

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Hi StormKatt It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating