Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have brought my computer from Indiana to Florida and now I can not use gmail. It says cookie mismatch, but I have did all that it said to fix it.

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

I can load aol, facebook but unable to open gmail. I have deleted cookies and history.

I can load aol, facebook but unable to open gmail. I have deleted cookies and history.

All Replies (2)

more options

As an experiment, try opening Gmail in a private window. Private windows use a separate set of "this session only" cookies so any cookies you still have should not be a factor.

To open a new private window, either:

  • Ctrl+Shift+p
  • orange Firefox button (or File menu) > New Private Window

Does Gmail working normally in that window?

more options

It is possible that the cookies.sqlite file that stores the cookies is corrupted if clearing cookies doesn't work.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.