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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 7 views
  • Last reply by John99

shelly09
shelly09
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Hello why is Mozilla Firefox keeps crashing, every time I open it, it crashes straight away. Can you please help me, here is the last crashing I.D.

Crash ID: bp-fb340cc3-1819-4cf7-9867-797b32140104

Hello why is Mozilla Firefox keeps crashing, every time I open it, it crashes straight away. Can you please help me, here is the last crashing I.D. Crash ID: bp-fb340cc3-1819-4cf7-9867-797b32140104

All Replies (1)

John99
John99
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Hi Shell,
It is at least one known malware problem: file is sprotector.dll

Run scans with multiple and up-to-date tools. Hopefully it will be easily detected and removed. I would not suggest you try any manual hacks or edits of the Windows registry. (Once rogue files are removed any residual registry entry will not normally do any harm.)

Please post back again, with how you got on, after doing the scans.

INSTRUCTIONS

You can try these free programs to scan for malware, which work with your existing antivirus software:

You need to use multiple and up-to-date tools as they will not all pick up the same things.

ALSO SEE

For forum cross referencing purposes

  • Report for your Crash ID bp-fb340cc3-1819-4cf7-9867-797b32140104
  • Crash Signature: sprotector.dll@0xb343f