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Syncing problem

Posted

Hello,

I have recently lost my last laptop and I bought a new one. As I'm trying to sync my files from my account the syncing procedure requires that I entre a key in my previous laptop's firefox which I do not have. How can I sync my account to this new laptop.

Thanks

Additional System Details

Installed Plug-ins

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  • Google Update
  • 5.1.20513.0
  • Intel web components for Intel® Identity Protection Technology
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  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24404 answers

You need to use the Sync Key (aka Recovery Key) along with your account name and password, when you are unable to "pair".

Question owner

Thank you for the reply. however I want to sync my firefox's account so that all previous data such as tabs, add ons and search history will be synced to this computer. I have looked at the provided links however they all mention that either I should change the password to protect my information, but not how can I retrieve them.

Thanks

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Helpful Reply

If you only used sync on one computer and you haven't created a backup of the sync key or otherwise created a backup of your personal data like the signons.sqlite and key3.db files in the Firefox profile folder then your data on the Sync server can't be accessed and is lost.