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Recently a problem has come up, wherein updates are flagged up but I am no longer able to download them, what has changed that is causing this?

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  • Last reply by philipp

andreweverett
andreweverett
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I am running Firefox 21.) of an apple Mac OS 10.6.8

I regularly get update alerts for Firefox. In the past I would accept these and click to download. This all worked faultlessly. However for the past few months when I click on download all seems as usual at first with the normal progress screen. However the screen shows no progress no matter for how long I leave it. No downloads are completed.

I am running Firefox 21.) of an apple Mac OS 10.6.8 I regularly get update alerts for Firefox. In the past I would accept these and click to download. This all worked faultlessly. However for the past few months when I click on download all seems as usual at first with the normal progress screen. However the screen shows no progress no matter for how long I leave it. No downloads are completed.

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philipp
philipp
  • Moderator
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hello, i'm not sure what may be at the root of the problem, but for the moment please download the full installer from https://www.mozilla.org/firefox/all/ and install it on top of your current version to get up-to-date (this won't affect your bookmarks, passwords and personal settings).