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How can I get Firefox to load pages properly and stop asking me to add every single page I visit as a "security exception"?

Posted

I just downloaded the newest version of Firefox today because it is required for some of the websites I need for my college courses. However, every single website I go to (even the Mozilla site, Google, etc.) says that there's an "untrusted connection." On some sites I have an option between "Get me out of here!" or to add this particular site as a security exception. As you can probably imagine, this is very time consuming and frustrating. I have uninstalled the program (clean uninstall) and reinstalled it. I have reset Firefox, and nothing helps. The problem persists in Safe Mode as well. Along with this issue, every website I manage to get access to is all kinds of messed up. Modules are missing, or the whole page is blank. It can sit there for an hour and nothing loads. I have a good internet connection and fast processor. I was using Chrome before, and Internet Explorer with no issue. About two years ago I used Mozilla Firefox on this same computer and had no issues. I have a 64-bit system, which is the only issue I can think might be causing this problem. I have gone through and tried changing just about every setting, and nothing has helped. I am at my wit's end because I have homework to do and can't because of this problem.

Chosen solution

Check that the date and time on the computer is set correctly.

See also "This Connection is Untrusted" error message appears - What to do

If the problem continues after checking the date and time please say what security related software you are using, because some security software may cause this sort of problem.

Read this answer in context 17

Additional System Details

Installed Plug-ins

none

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
23.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130814063812
browser.startup.homepage_override.mstone
23.0.1
extensions.lastAppVersion
23.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
100621
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugin.state.npdeployjava
1
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
AMD M880G with ATI Mobility Radeon HD 4200
Adapter Drivers
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM
256
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
Device ID
0x9712
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.2.9200.16571)
Driver Date
7-29-2009
Driver Version
8.634.0.0
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 9
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4200 )
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.10
4.10
NSS
3.15 Basic ECC
3.15 Basic ECC
NSSSMIME
3.15 Basic ECC
3.15 Basic ECC
NSSSSL
3.15 Basic ECC
3.15 Basic ECC
NSSUTIL
3.15
3.15

John99
  • Top 25 Contributor
  • Moderator
624 solutions 8067 answers

Chosen Solution

Check that the date and time on the computer is set correctly.

See also "This Connection is Untrusted" error message appears - What to do

If the problem continues after checking the date and time please say what security related software you are using, because some security software may cause this sort of problem.

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

Note that some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

  • ESET Setup -> Advanced setup -> Web and email -> Protocol filtering -> SSL
  • Certificates: Add the root certificate to known browsers

See also SSL protocol: Do not scan SSL protocol

Question owner

After I went through the boot menu to see date and time (even though they were right already) it's running properly now. I should also say I ran my antivirus scans to double check and all came back clear so it really was just the time issue. Thank you both for your help :)

John99
  • Top 25 Contributor
  • Moderator
624 solutions 8067 answers

Helpful Reply

Glad it is fixed. Thanks for posting back, (even if we are not sure exactly what happened).