Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Version 23 very broken.

  • No replies
  • 1 has this problem
  • 111 views
Damo
Damo
more options

locking as a duplicate of this - https://support.mozilla.org/en-US/questions/968545

Between last night and tonight, suddenly I can't load any pages unless I flip back and forth between I.E Tabs. Only difference: Firefox did a bloody update. Why is it that nowadays when a program updates, it always ends up being glitchy or fails entirely. Aren't updates supposed to IMPROVE the program, not break what was already working?

This problem happens on Facebook, twitter, Goodreads, Google, this page... everything. What is the use of having a browser that doesn't work. Come on Mozilla. Please let me roll back to 22. At least that worked. Sorry for the grump here, but I've truly had enough of programs self-"updating" into a version that is crap. With all that programmers have learnt over years of computing, this should not happen any more. If you're going to put out an "update", at least make sure it works fully first. We're not your lab rats for testing.

I've already restarted twice, and once more in safe mode, so please no one give me all the basic advice. Just someone tell the blokes at Mozilla that their update is broken, and they need to patch it. Meanwhile, I'll just run my business loading pages twice in two different browser tabs... or, after more than six years and twenty different version numbers, I might just drop Firefox altogether.

And you know what, till I stuffed around for almost twenty minutes, I couldn't even add my Troubleshooting info from the button below. Guess why? That's broken too. As is the button to enter this form, which took me another half hour. Please fix this.

{ 

 "application": {
   "name": "Firefox",
   "version": "23.0.1",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:23.0) Gecko/20100101 Firefox/23.0",
   "supportURL": "http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-GB/"
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "accessibility.typeaheadfind": true,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk_cache_ssl": false,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.places.smartBookmarksVersion": 4,
   "browser.privatebrowsing.dont_prompt_on_enter": true,
   "browser.search.useDBForOrder": true,
   "browser.sessionstore.restore_on_demand": false,
   "browser.startup.homepage_override.mstone": "23.0.1",
   "browser.startup.homepage_override.buildID": "00000000000000",
   "browser.tabs.warnOnClose": false,
   "dom.w3c_touch_events.expose": false,
   "dom.max_script_run_time": 0,
   "dom.max_chrome_script_run_time": 0,
   "dom.ipc.plugins.enabled.npietab2.dll": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "23.0.1",
   "font.internaluseonly.changed": true,
   "gfx.blacklist.suggested-driver-version": "257.21",
   "gfx.direct3d.checkDX10": false,
   "gfx.direct3d.last_used_feature_level_idx": 1,
   "keyword.URL": "http://www.google.com.au",
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_optimal_database_size": 118026730,
   "places.history.expiration.transient_current_max_pages": 73767,
   "places.database.lastMaintenance": 1376906457,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.cpd.offlineApps": true,
   "privacy.cpd.sessions": false,
   "privacy.donottrackheader.enabled": true,
   "privacy.sanitize.timeSpan": 4,
   "privacy.sanitize.migrateFx3Prefs": true,
   "security.warn_viewing_mixed": false,
   "storage.vacuum.last.places.sqlite": 1376823292,
   "storage.vacuum.last.index": 0
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 10",
   "adapterDescription": "NVIDIA ION",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x0876",
   "adapterRAM": "256",
   "adapterDrivers": "nvd3dum nvwgf2um,nvwgf2um",
   "driverVersion": "9.18.13.1100",
   "driverDate": "1-10-2013",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "6.2.9200.16571",
   "webglRenderer": "Google Inc. -- ANGLE (NVIDIA ION)",
   "info": {
     "AzureCanvasBackend": "direct2d",
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10",
     "version": "4.10"
   },
   "NSS": {
     "minVersion": "3.15 Basic ECC",
     "version": "3.15 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.15",
     "version": "3.15"
   },
   "NSSSSL": {
     "minVersion": "3.15 Basic ECC",
     "version": "3.15 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.15 Basic ECC",
     "version": "3.15 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Ant Video Downloader",
     "version": "2.4.7.8",
     "isActive": true,
     "id": "anttoolbar@ant.com"
   },
   {
     "name": "Autofill Forms",
     "version": "0.9.9.0",
     "isActive": true,
     "id": "autofillForms@blueimp.net"
   },
   {
     "name": "BugMeNot",
     "version": "2.2",
     "isActive": true,
     "id": "{987311C6-B504-4aa2-90BF-60CC49808D42}"
   },
   {
     "name": "Download Statusbar",
     "version": "0.9.10",
     "isActive": true,
     "id": "{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}"
   },
   {
     "name": "English (Australian) Dictionary",
     "version": "2.1.2",
     "isActive": true,
     "id": "en-AU@dictionaries.addons.mozilla.org"
   },
   {
     "name": "Facebook Share Button",
     "version": "1.9",
     "isActive": true,
     "id": "{d4e0dc9c-c356-438e-afbe-dca439f4399d}"
   },
   {
     "name": "Facebook Translate",
     "version": "1.2.7",
     "isActive": true,
     "id": "facebook-translate@oliver.schloebe.de"
   },
   {
     "name": "Flagfox",
     "version": "4.2.11",
     "isActive": true,
     "id": "{1018e4d6-728f-4b20-ad56-37578a4de76b}"
   },
   {
     "name": "Flashblock",
     "version": "1.5.17",
     "isActive": true,
     "id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}"
   },
   {
     "name": "Garmin Communicator",
     "version": "4.0.4",
     "isActive": true,
     "id": "{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}"
   },
   {
     "name": "Ghostery",
     "version": "5.0.3",
     "isActive": true,
     "id": "firefox@ghostery.com"
   },
   {
     "name": "HP Detect",
     "version": "1.0.16.0",
     "isActive": true,
     "id": "{ab91efd4-6975-4081-8552-1b3922ed79e2}"
   },
   {
     "name": "IE Tab 2 (FF 3.6+)",
     "version": "4.12.22.2",
     "isActive": true,
     "id": "{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}"
   },
   {
     "name": "iViewFox",
     "version": "1.4.0",
     "isActive": true,
     "id": "iViewFox@forboden.com"
   },
   {
     "name": "Lazarus: Form Recovery",
     "version": "2.3",
     "isActive": true,
     "id": "lazarus@interclue.com"
   },
   {
     "name": "Memory Fox",
     "version": "7.4",
     "isActive": true,
     "id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}"
   },
   {
     "name": "Show/hide passwords",
     "version": "0.1",
     "isActive": true,
     "id": "shpassword@shpassword.fr"
   },
   {
     "name": "Tab Slideshow",
     "version": "5.0",
     "isActive": true,
     "id": "{16466865-007f-4ce4-aeb5-a0aa8b34c61a}"
   },
   {
     "name": "Troubleshooter",
     "version": "1.1a",
     "isActive": true,
     "id": "troubleshooter@mozilla.org"
   },
   {
     "name": "TweetRight",
     "version": "0.43.1",
     "isActive": true,
     "id": "jid1-SmvuJ9Cq3Cx13w@jetpack"
   },
   {
     "name": "Firefox Synchronisation Extension",
     "version": "1.7.110.333",
     "isActive": false,
     "id": "fe_9.0@nokia.com"
   }
 ]

}

23.0

Windows 7

  • Shockwave Flash 11.8 r800
  • Garmin Communicator Plug-In 4.0.4.0
  • 5.1.20513.0
  • Foxit Reader Plug-In For Firefox and Netscape
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • VLC media player Web Plugin 2.0.2
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
locking as a duplicate of this - https://support.mozilla.org/en-US/questions/968545'' Between last night and tonight, suddenly I can't load any pages unless I flip back and forth between I.E Tabs. Only difference: Firefox did a bloody update. Why is it that nowadays when a program updates, it always ends up being glitchy or fails entirely. Aren't updates supposed to IMPROVE the program, not break what was already working? This problem happens on Facebook, twitter, Goodreads, Google, this page... everything. What is the use of having a browser that doesn't work. Come on Mozilla. Please let me roll back to 22. At least that worked. Sorry for the grump here, but I've truly had enough of programs self-"updating" into a version that is crap. With all that programmers have learnt over years of computing, this should not happen any more. If you're going to put out an "update", at least make sure it works fully first. We're not your lab rats for testing. I've already restarted twice, and once more in safe mode, so please no one give me all the basic advice. Just someone tell the blokes at Mozilla that their update is broken, and they need to patch it. Meanwhile, I'll just run my business loading pages twice in two different browser tabs... or, after more than six years and twenty different version numbers, I might just drop Firefox altogether. And you know what, till I stuffed around for almost twenty minutes, I couldn't even add my Troubleshooting info from the button below. Guess why? That's broken too. As is the button to enter this form, which took me another half hour. Please fix this. { "application": { "name": "Firefox", "version": "23.0.1", "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:23.0) Gecko/20100101 Firefox/23.0", "supportURL": "http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-GB/" }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "accessibility.typeaheadfind": true, "browser.cache.disk.capacity": 358400, "browser.cache.disk_cache_ssl": false, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.places.smartBookmarksVersion": 4, "browser.privatebrowsing.dont_prompt_on_enter": true, "browser.search.useDBForOrder": true, "browser.sessionstore.restore_on_demand": false, "browser.startup.homepage_override.mstone": "23.0.1", "browser.startup.homepage_override.buildID": "00000000000000", "browser.tabs.warnOnClose": false, "dom.w3c_touch_events.expose": false, "dom.max_script_run_time": 0, "dom.max_chrome_script_run_time": 0, "dom.ipc.plugins.enabled.npietab2.dll": true, "dom.mozApps.used": true, "extensions.lastAppVersion": "23.0.1", "font.internaluseonly.changed": true, "gfx.blacklist.suggested-driver-version": "257.21", "gfx.direct3d.checkDX10": false, "gfx.direct3d.last_used_feature_level_idx": 1, "keyword.URL": "http://www.google.com.au", "network.cookie.prefsMigrated": true, "places.history.expiration.transient_optimal_database_size": 118026730, "places.history.expiration.transient_current_max_pages": 73767, "places.database.lastMaintenance": 1376906457, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.cpd.offlineApps": true, "privacy.cpd.sessions": false, "privacy.donottrackheader.enabled": true, "privacy.sanitize.timeSpan": 4, "privacy.sanitize.migrateFx3Prefs": true, "security.warn_viewing_mixed": false, "storage.vacuum.last.places.sqlite": 1376823292, "storage.vacuum.last.index": 0 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "Direct3D 10", "adapterDescription": "NVIDIA ION", "adapterVendorID": "0x10de", "adapterDeviceID": "0x0876", "adapterRAM": "256", "adapterDrivers": "nvd3dum nvwgf2um,nvwgf2um", "driverVersion": "9.18.13.1100", "driverDate": "1-10-2013", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": true, "directWriteEnabled": true, "directWriteVersion": "6.2.9200.16571", "webglRenderer": "Google Inc. -- ANGLE (NVIDIA ION)", "info": { "AzureCanvasBackend": "direct2d", "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "direct2d" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10", "version": "4.10" }, "NSS": { "minVersion": "3.15 Basic ECC", "version": "3.15 Basic ECC" }, "NSSUTIL": { "minVersion": "3.15", "version": "3.15" }, "NSSSSL": { "minVersion": "3.15 Basic ECC", "version": "3.15 Basic ECC" }, "NSSSMIME": { "minVersion": "3.15 Basic ECC", "version": "3.15 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "Ant Video Downloader", "version": "2.4.7.8", "isActive": true, "id": "anttoolbar@ant.com" }, { "name": "Autofill Forms", "version": "0.9.9.0", "isActive": true, "id": "autofillForms@blueimp.net" }, { "name": "BugMeNot", "version": "2.2", "isActive": true, "id": "{987311C6-B504-4aa2-90BF-60CC49808D42}" }, { "name": "Download Statusbar", "version": "0.9.10", "isActive": true, "id": "{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}" }, { "name": "English (Australian) Dictionary", "version": "2.1.2", "isActive": true, "id": "en-AU@dictionaries.addons.mozilla.org" }, { "name": "Facebook Share Button", "version": "1.9", "isActive": true, "id": "{d4e0dc9c-c356-438e-afbe-dca439f4399d}" }, { "name": "Facebook Translate", "version": "1.2.7", "isActive": true, "id": "facebook-translate@oliver.schloebe.de" }, { "name": "Flagfox", "version": "4.2.11", "isActive": true, "id": "{1018e4d6-728f-4b20-ad56-37578a4de76b}" }, { "name": "Flashblock", "version": "1.5.17", "isActive": true, "id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}" }, { "name": "Garmin Communicator", "version": "4.0.4", "isActive": true, "id": "{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}" }, { "name": "Ghostery", "version": "5.0.3", "isActive": true, "id": "firefox@ghostery.com" }, { "name": "HP Detect", "version": "1.0.16.0", "isActive": true, "id": "{ab91efd4-6975-4081-8552-1b3922ed79e2}" }, { "name": "IE Tab 2 (FF 3.6+)", "version": "4.12.22.2", "isActive": true, "id": "{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}" }, { "name": "iViewFox", "version": "1.4.0", "isActive": true, "id": "iViewFox@forboden.com" }, { "name": "Lazarus: Form Recovery", "version": "2.3", "isActive": true, "id": "lazarus@interclue.com" }, { "name": "Memory Fox", "version": "7.4", "isActive": true, "id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}" }, { "name": "Show/hide passwords", "version": "0.1", "isActive": true, "id": "shpassword@shpassword.fr" }, { "name": "Tab Slideshow", "version": "5.0", "isActive": true, "id": "{16466865-007f-4ce4-aeb5-a0aa8b34c61a}" }, { "name": "Troubleshooter", "version": "1.1a", "isActive": true, "id": "troubleshooter@mozilla.org" }, { "name": "TweetRight", "version": "0.43.1", "isActive": true, "id": "jid1-SmvuJ9Cq3Cx13w@jetpack" }, { "name": "Firefox Synchronisation Extension", "version": "1.7.110.333", "isActive": false, "id": "fe_9.0@nokia.com" } ] } 23.0 Windows 7 * Shockwave Flash 11.8 r800 * Garmin Communicator Plug-In 4.0.4.0 * 5.1.20513.0 * Foxit Reader Plug-In For Firefox and Netscape * IE Tab 2 Plug-in for Mozilla/Firefox * Next Generation Java Plug-in 10.9.2 for Mozilla browsers * NPRuntime Script Plug-in Library for Java(TM) Deploy * NPWLPG * VLC media player Web Plugin 2.0.2 * HP Product Detection Plugin * HP Active Check Plugin * Adobe Shockwave for Director Netscape plug-in, version 11.5

Modified by the-edmeister