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Firefox 22 worked on Windows 7 Home Premium but 23 does not

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by kobe

MLP99
MLP99
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I am doing this in Windows Explorer since Firefox will not work. Compatablity show XP service pack 2. It does not list Windows 7 as a choice of a system that Firefox perviously worked with. If I try to go back to Firefox 22 it says it is not know who created the file. It is comming from public.

I am doing this in Windows Explorer since Firefox will not work. Compatablity show XP service pack 2. It does not list Windows 7 as a choice of a system that Firefox perviously worked with. If I try to go back to Firefox 22 it says it is not know who created the file. It is comming from public.

Chosen solution

As long as you dont check "Remove my customizations too." in the uninstaller all of that will be fine.

Read this answer in context 👍 2

All Replies (3)

smo
smo
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

MLP99
MLP99 Question owner
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Thanks for the answer. I thought about that but I was afraid of loosing stuff.

Will I still have my bookmarks, history, addons, plugins, etc.? I do not know what plugins and such that I had. What about my pinned tabs and my tabs that where open.

More information - When I try to start Firefox I keep getting the message that I need to restart my computer in order to complete a previous update attempt. I have Sweetpacks on my PC and I do not know where it came from, it took over my home page in Internet Explorer.

kobe
kobe
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Chosen Solution

As long as you dont check "Remove my customizations too." in the uninstaller all of that will be fine.