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Firefox Won't Start Other Than in Safe Mode

Posted

My inlaws use Firefox on their windows 7 pc but a few days ago it stopped working. I've tried all the trouble shooting methods I can find - disable hardware acceleration (there are no enabled extensions), re-installed firefix, reset firefox - but the only thing that works is to use it when windows is in safe mode.

When I try and run Firefox in normal mode the spinning icon appears for a few seconds and then nothing. Firefox doesn't even start and then crash, nothing at all happens.

Does anyone have any suggestions as to how I might get some details of what is causing the issue or any other resolutions I could try that?

thanks Neil

My inlaws use Firefox on their windows 7 pc but a few days ago it stopped working. I've tried all the trouble shooting methods I can find - disable hardware acceleration (there are no enabled extensions), re-installed firefix, reset firefox - but the only thing that works is to use it when windows is in safe mode. When I try and run Firefox in normal mode the spinning icon appears for a few seconds and then nothing. Firefox doesn't even start and then crash, nothing at all happens. Does anyone have any suggestions as to how I might get some details of what is causing the issue or any other resolutions I could try that? thanks Neil

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C)

More Information

Question owner

The troubleshooting information I got whilst in safe mode is below

 Application Basics
       Name
       Firefox
       Version
       22.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       2YourFace
       1
       false
       support@2yourface.com
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       http://www1.delta-search.com/?babsrc=HP_ss&mntrId=1AFE50E549D64625&affID=119357&tsp=4949
       browser.startup.homepage_override.buildID
       20130618035212
       browser.startup.homepage_override.mstone
       22.0
       dom.mozApps.used
       true
       extensions.lastAppVersion
       22.0
       gfx.direct2d.disabled
       true
       layers.acceleration.disabled
       true
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
       toolkit.startup.recent_crashes
       1
 Graphics
       Adapter Drivers
       vga framebuf vga256 vga64k
       Adapter RAM
       Unknown
       Device ID
       0x0000
       Direct2D Enabled
       Blocked for your graphics card because of unresolved driver issues.
       DirectWrite Enabled
       false (6.2.9200.16571)
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics card because of unresolved driver issues.
       Vendor ID
       0x0000
       WebGL Renderer
       Blocked for your graphics card because of unresolved driver issues.
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
The troubleshooting information I got whilst in safe mode is below Application Basics Name Firefox Version 22.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID 2YourFace 1 false support@2yourface.com Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.startup.homepage http://www1.delta-search.com/?babsrc=HP_ss&mntrId=1AFE50E549D64625&affID=119357&tsp=4949 browser.startup.homepage_override.buildID 20130618035212 browser.startup.homepage_override.mstone 22.0 dom.mozApps.used true extensions.lastAppVersion 22.0 gfx.direct2d.disabled true layers.acceleration.disabled true network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true toolkit.startup.recent_crashes 1 Graphics Adapter Drivers vga framebuf vga256 vga64k Adapter RAM Unknown Device ID 0x0000 Direct2D Enabled Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled false (6.2.9200.16571) GPU #2 Active false GPU Accelerated Windows 0/1 Basic Blocked for your graphics card because of unresolved driver issues. Vendor ID 0x0000 WebGL Renderer Blocked for your graphics card because of unresolved driver issues. AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0
Waka_Flocka_Flame 441 solutions 5048 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

Thanks for the reply.

I've run anti-virus programs and nothing was found.

Thanks for the reply. I've run anti-virus programs and nothing was found.
Waka_Flocka_Flame 441 solutions 5048 answers

You do have old graphic drivers, have you checked for updates to them? See below.

You do have old graphic drivers, have you checked for updates to them? See below. * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Question owner

I've updated the drivers but Firefox still isn't working.

I've updated the drivers but Firefox still isn't working.
Waka_Flocka_Flame 441 solutions 5048 answers
refer to * [[Firefox won't start - find solutions]] * [[Troubleshoot Firefox issues caused by malware]] articles.

Question owner

Hi Waka_Flocka_Flame,

Thanks for your help with this.

The issue isn’t malware as there doesn’t appear to be any. I’ve read through the trouble shooting notes and the only section that seems to apply was that of corrupt profile settings. I created a new profile but that didn’t resolve the issue.

Any more suggestions? Is there are any way that I can get a log of what is causing the issue as that may provide some more detail as to what is causing the error?

Thanks Neil

Hi Waka_Flocka_Flame, Thanks for your help with this. The issue isn’t malware as there doesn’t appear to be any. I’ve read through the trouble shooting notes and the only section that seems to apply was that of corrupt profile settings. I created a new profile but that didn’t resolve the issue. Any more suggestions? Is there are any way that I can get a log of what is causing the issue as that may provide some more detail as to what is causing the error? Thanks Neil
Waka_Flocka_Flame 441 solutions 5048 answers

Chosen Solution

Enable Firefox through your Firewall/Antivirus. * http://kb.mozillazine.org/Firefox_:_Issues:_Firefox_Won%27t_Startup * http://kb.mozillazine.org/index.php?title=Firefox_:_Issues:_Firefox_Won%27t_Startup&redirect=no

Question owner

Apologies for the delay in replying but, yes, it was the anti-virus software.

thanks for your help, Neil

Apologies for the delay in replying but, yes, it was the anti-virus software. thanks for your help, Neil