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Tried downloading, only got blank screen except for Google box. Help, please.

HankS.
HankS.
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Main problem is I tried downloading Firefox a number of times but only get a blank screen except for a blank Google box. I never get the full Firefox home screen. Why? Please help, I've spent hours on this, trying different methods to get Firefox only to end up with the same, incomplete result.

Main problem is I tried downloading Firefox a number of times but only get a blank screen except for a blank Google box. I never get the full Firefox home screen. Why? Please help, I've spent hours on this, trying different methods to get Firefox only to end up with the same, incomplete result.

All Replies (2)

philipp
philipp
  • Moderator
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

the-edmeister
the-edmeister
  • Moderator
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Where are you trying to download Firefox from?

Have you tried downloading Firefox thru this URL?
http://www.mozilla.org/en-US/firefox/fx/#desktop