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I am not getting tracking events on windows firefox browser, I do get tracking events on Mac Firefox but not on windows. Can anyone help?

gpatel8981
gpatel8981
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I am tracking my website with google analytics. I get all tracking events including load and click events on all browsers but I dont get click events on Windows - Firefox. I get all events on Mac- Firefox. Only Problem is with Windows - Firefox. Also, sometimes when I open link in a new tab, it tracks well. But it doesnt works fine when I open it in the same window.

I am tracking my website with google analytics. I get all tracking events including load and click events on all browsers but I dont get click events on Windows - Firefox. I get all events on Mac- Firefox. Only Problem is with Windows - Firefox. Also, sometimes when I open link in a new tab, it tracks well. But it doesnt works fine when I open it in the same window.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Do you have a Windows system you can use to try the page in a new profile? This would rule out interference by legacy settings or extensions.

Profile Manager - Create, remove or switch Firefox profiles

I recommend using the default location suggested (to avoid data loss, do not select any existing folder), and not deleting anything without making backups first.

Any difference?

gpatel8981
gpatel8981 Question owner
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Nope...Doesnt makes any differences... It works fine on all browsers on mac and windows, only problem is with Windows-Firefox. Damn...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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While we wait for someone to offer another suggestion, you might check on the Analytics support forum to see whether this is a known problem: http://productforums.google.com/forum.../analytics.