Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can you please tell me how to a) stop the compatibility check, and b) stop the What's New page appearing everytime. Thanks

  • 1 reply
  • 2 have this problem
  • 205 views
  • Last reply by philipp

more options

Having recently updated Firefox to version 20.0.1 I get the compatibility check everytime and also the What's new page. Can you tell me how I turn these off, please.

Chosen solution

hello rodale, what you're seeing is probably a side effect of firefox not being able to save certain preferences into its profile folder.

go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named user.js.

in case this didn't solve the issue yet please also refer to How to fix preferences that won't save.

Read this answer in context 👍 2

All Replies (1)

more options

Chosen Solution

hello rodale, what you're seeing is probably a side effect of firefox not being able to save certain preferences into its profile folder.

go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there delete the file named user.js.

in case this didn't solve the issue yet please also refer to How to fix preferences that won't save.