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Hello, My Mozilla Firefox continually, and I do mean CONTINUALLY, crashes. What on EARTH do I need to do to stop this? Please, help.

  • 2 replies
  • 13 have this problem
  • 5 views
  • Last reply by ravenhoward

behindthecross
behindthecross
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I can go a couple of hours without Firefox crashing, and then there are times it continually crashes, over and over and over again. I never go more than a couple of hours without it crashing, but the continual crashing happens most frequently. There really are no more details than that alone...Firefox won't quit crashing.

I can go a couple of hours without Firefox crashing, and then there are times it continually crashes, over and over and over again. I never go more than a couple of hours without it crashing, but the continual crashing happens most frequently. There really are no more details than that alone...Firefox won't quit crashing.

All Replies (2)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ravenhoward
ravenhoward
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I was directed here when searching for answers... I've completed the above 1 & 2 directions, here is my report:

bp-f9d7794b-3751-4e34-b2fe-18ec32130410 bp-f0bda2c7-efdb-4873-a465-dd6722130410 bp-42e66ff1-1ed8-4b2f-a76f-420602130410 bp-f586a415-8994-4e79-b992-291392130328 bp-1305eadd-3eb6-470c-b35e-6c0632130325