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After adopting Firefox 19.0 as default browser, I experience numerous occurrences of Blue Screen errors with MS XP

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

Edouard_B
Edouard_B
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Since I have installed Firefox 19.0 (first time installation and usage), my computer crashes several times a week: the Blue Screen Error comes up and I have to turn down my computer. I've run all recommended system and disk checks. I also have Norton as anti-virus. To my knowledge, Firefox is the only major modification I've made on my computer before the default started to occur. It seems that other users have encountered similar problems with version 18 and reverting to version 17 (which I cannot do) seems to have solved their issues. Occurences of Blue screen: when using Firefox, or while screen saver on, or etc. Have you got reported issues of compatibility between Firefox 19 and MS XP when IE was the former internet browser? What steps do you suggest I make?

Since I have installed Firefox 19.0 (first time installation and usage), my computer crashes several times a week: the Blue Screen Error comes up and I have to turn down my computer. I've run all recommended system and disk checks. I also have Norton as anti-virus. To my knowledge, Firefox is the only major modification I've made on my computer before the default started to occur. It seems that other users have encountered similar problems with version 18 and reverting to version 17 (which I cannot do) seems to have solved their issues. Occurences of Blue screen: when using Firefox, or while screen saver on, or etc. Have you got reported issues of compatibility between Firefox 19 and MS XP when IE was the former internet browser? What steps do you suggest I make?

All Replies (2)

user633449
user633449
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Blue screens can't be caused by Firefox, it is what is called a userspace program, which means it can't access the kernalspace, which is what causes bluescreens. There may be something else wrong with your computer:

Check for Windows updates

Scan for malware Troubleshoot Firefox issues caused by malware

Run chkdsk

etc.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does it say which program (DLL or software module) is causing the BSOD?

You can check this in the event viewer if the BSOD doesn't show long enough.

  • Control Panel > Administrative Tools > Event Viewer