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Firefox crashes several times every hour at irregular intervals but most frequently when I scroll up or down the page.

Posted

Firefox crashes regularly especially when I scroll up or down a page. It only started last week. I have tried the steps suggested on your help page (http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) but to no avail. It still crashes in safe mode as well and updating Adobe and my graphics card hasn't worked in fact it crashed straight afterwards. My anit-virus is up to date. This is the crash log ID: bp-b5240e4b-b99b-458c-94ce-47d612130227.

Firefox crashes regularly especially when I scroll up or down a page. It only started last week. I have tried the steps suggested on your help page (http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) but to no avail. It still crashes in safe mode as well and updating Adobe and my graphics card hasn't worked in fact it crashed straight afterwards. My anit-virus is up to date. This is the crash log ID: bp-b5240e4b-b99b-458c-94ce-47d612130227.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Nitro PDF Plug-in for Firefox and Chrome
  • Exent® AOD Gecko Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.com/1/firefox/19.0/WINNT/en-GB/eu/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Norton Toolbar 2013.3.0.26 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.1.1.5 - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6310 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9802
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16384
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 95795
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0

Misc

  • User JS: No
  • Accessibility: No

Question owner

By the way I am pretty computer illiterate and so if any contributors could use the plainest technological language possible I would be much obliged. Cheers.

By the way I am pretty computer illiterate and so if any contributors could use the plainest technological language possible I would be much obliged. Cheers.
cor-el
  • Top 10 Contributor
  • Moderator
12907 solutions 118375 answers

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards. This issue is currently being investigated in bug 830531 (please do not comment in bug reports). *Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected. *https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/ *http://www.mozilla.org/en-US/firefox/beta/

Question owner

Thanks for replying so quickly. I'll give it a go.

Thanks for replying so quickly. I'll give it a go.