X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Posted

Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

This is caused by a file on your computer called datamngr.dll, can you search and find that file?

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

it might be malware related, please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner and microsoft safety scanner.

Question owner

I found 2 files with that name, what should I do whit this files? and also I found DataMngrHlpFF8.dll Thanks Let me know

Question owner

I found 2 files with that name, what should I do whit this files? and also I found DataMngrHlpFF8.dll Thanks Let me know

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Helpful Reply

this is malware - delete those files and do a full scan of your system with the tools already recommended above.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

Helpful Reply

I am guessing the file was part of some utility you used possibly for file sharing. We know that the

  1. datamngr.dll is crashing Firefox,
  2. and I presume DataMngrHlpFF8.dllis related.

Unless you have any reason to suspect the second file is useful you could probably delete it. At the very least quarantine it somewhere safe, and maybe rename it to end .old intead of .dll

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96777 answers

See also these about searchqu/searchnu:

Question owner

Thanks so much! I founded like 8 files related to DataMngrHlp, apparently they where part or in imesh software :(), I scanned my pc with windows malware romover and malwarebytes before place the post and none of these detected DataMngrHlp. Thanks.