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Firefox application error when closing 0xc0000005

Posted

Hi I've been getting errors every so often when closing firefox.

This is what I'm seeing http://i.imgur.com/VO3sA.jpg?1

I've been looking for a way to solve this error and figure out what is causing it. My search has brought me here. Some details.

This crash doesn't happen every time I close firefox I can't find a way to "make" it happen when closing it to reproduce it but it happens fairly often. I could go 2-3 days without it happening, the next day it might happen 3 times. The error only happens when closing firefox, it does not crash. Been happening for months. Reinstalled firefox many times

The extensions I use are: adblock plus 2.2.2 noscript 2.6.4.4

I've gone to about:crashes in my browser and looked at the most recent crash and found something odd. It lists 2 crashes for the same time.

1 is (this one is showing up as firefox verison 17.0.1) ID:9fb71784-ba7b-4925-9de4-608e12130202 Signature: F_2060112065______________________________

2nd is (this one is showing up as firefox verison Firefox 18.0) ID: 5ff65935-890a-4541-bd20-ac9b12130202 Signature: F2102588022______________________________________________________________________________________________________


Does this mean I have 2 firefox verisons installed and running at the same time? Only one shows up in task manager. So what do these crashes mean and why are the crash reports listing two verisons?

Thanks for the help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • 5.1.10516.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
NoScript
2.6.4.4
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.warnOnClose
false
dom.mozApps.used
true
extensions.lastAppVersion
18.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1359476237
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4800 Series
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM
512
Device ID
0x9442
Direct2D Enabled
true
DirectWrite Enabled
true (7.0.6002.18592)
Driver Date
7-3-2012
Driver Version
8.970.100.3000
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4800 Series)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
true
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

iamjayakumars
  • Top 10 Contributor
412 solutions 4876 answers

Helpful Reply

It happen because of Malware/Virus problem.


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Question owner

Thanks for the reply, I'll report back when I have answers.