X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Browser is loading some websites completely, others do not and others with "This Connection is Untrusted"

Posted

I just updated 18.0.1 last night and the problems began immediately. Even this site I had to allow as an exception then when it loaded it has no colors, no menus, etc. This is happening for facebook, parts of amazon, etc. I get "This Connection is Untrusted" when I try to load gmail, log in to Amazon, trying to load this support page, etc. However I have no problem with google.com, wiki, and other random websites. I need this fixed as soon as possible, I have a deadline for my job and can't open my email to send files.

I am relativity tech savvy, but reading through the forum about firewalls, and such did not help me. I'm completely lost, panicking and three seconds away from just completely wiping my computer.

Chosen solution

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.


Which security software (firewall, anti-virus) do you have?

Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

Some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Read this answer in context 1

Additional System Details

Installed Plug-ins

Adobe Acrobat 11.0.1.36 Happy Cloud Plugin 1.0.0.1 Inquisit Web Edition 4.0.0.0 Inquisit Web Edition 3.0.6.0 Java Deployment Toolkit 7.0.50.255 10.5.1.255 Java(TM) Platform SE 7 US 10.5.1.255 Shockwave Flash 11.5.502.146 Silverlight Plug-In 5.1.10411.0 Unity Player 3.5.6.44817 Windows Presentation Foundation 3.5.30729.1

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Browser Manager
2.6.1123.78
false
{58bd07eb-0ee0-4df0-8121-dc9b693373df}
Microsoft .NET Framework Assistant
1.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Skype Click to Call
6.5.0.11422
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
extensions.lastAppVersion
18.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
53670
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.default_personal_cert
Select Automatically
security.disable_button.openCertManager
false
security.OCSP.disable_button.managecrl
false
security.OCSP.enabled
0
security.OCSP.require
true
Graphics
Adapter Drivers
vga framebuf vga256 vga64k
Adapter RAM
Unknown
Device ID
0x0000
Direct2D Enabled
Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled
false (0.0.0.0)
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x0000
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello, when you get the "This Connection is Untrusted" error page which error code is shown under technical details?

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Chosen Solution

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.


Which security software (firewall, anti-virus) do you have?

Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

Some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Question owner

Madperson: accounts.google.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate has expired. The certificate expired on 6/7/2013 3:43 PM. The current time is 10/31/2013 11:44 AM.

(Error code: sec_error_expired_issuer_certificate)

Is that what you need? The funny thing I noticed also is it is saying that the certificates have expired and they are 5+ months in the future. My calendar is up to date on my computer.

Question owner

OK, I feel like an idiot. I double checked the month and it was wrong. *headdesk* Thanks for all of your help. Glad I didn't wipe the computer. Sorry to waste you guy's time! Oh man, I'm embarrassed.

Modified by klamp