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I open a donwloaded file from an e-mail and a file conversion box appears.The characters are all wierd.

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  • 2 have this problem

I can not open a downloaded file from an e-mail or off the web w/o a file conversion box popping up.It shows options to open with msoffice word but I choose that and it opens with all the characters that are weird looking. There is also the issue where every time I open up Mozzila there are portions of advertisements that look like they are in Japanese. I go to the View in the top bar then select Character Encoding.The unicode is selected so I switch to Western (ISO-8859-1) and everything is normal. I close the browser and restart and it goes back to the way it was with the Japanese looking text.

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Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Adobe Shockwave for Director Netscape plug-in, version
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10329.0
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • Adobe Shockwave for Director Netscape plug-in, version 11.5


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

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