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HELP!!!! WHY DID FIREFOX DELETE MY ENTIRE ADDRESSBOOK FROM OUTLOOK EXPRESS? I NEED IT BACK!!!!

Posted

Arrrggghhhhhhhh!

I just downloaded & installed firefox and somewhere along the line I lost my entire addressbook for outlook express?

(Over 25,000 customer email addies have vanished!!)

How do I get them all back?

Arrrggghhhhhhhh! I just downloaded & installed firefox and somewhere along the line I lost my entire addressbook for outlook express? (Over 25,000 customer email addies have vanished!!) How do I get them all back?

Chosen solution

hello bleetie, firefox doesn't interfere with your outlook express address-book whatsoever. something else on your computer must have gone wrong - please contact microsoft's support or a forum specialised on outlook express, sicne we most probably can't get any solution for the problem you've described...

Read this answer in context 2

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More Information

I have no idea where to start, or why Firefox would even want them in the first place!

philipp
  • Top 10 Contributor
  • Moderator
3080 solutions 14317 answers

Chosen Solution

hello bleetie, firefox doesn't interfere with your outlook express address-book whatsoever. something else on your computer must have gone wrong - please contact microsoft's support or a forum specialised on outlook express, sicne we most probably can't get any solution for the problem you've described...

hello bleetie, firefox doesn't interfere with your outlook express address-book whatsoever. something else on your computer must have gone wrong - please contact microsoft's support or a forum specialised on outlook express, sicne we most probably can't get any solution for the problem you've described...
James
  • Top 25 Contributor
  • Moderator
701 solutions 5196 answers

Firefox is a web browser, not a email client so it may just be a coincidence that the outlook problem happened sometime after you installed Firefox. It is a separate app install as is doesn't make use of say IE or outlook to work.

Firefox is a web browser, not a email client so it may just be a coincidence that the outlook problem happened sometime after you installed Firefox. It is a separate app install as is doesn't make use of say IE or outlook to work.

Question owner

Thanks Guys... I could have sworn it happened the moment Firefox asked to import all my bookmarks, favourites, etc from Google Chrome... .so I haven't really found the solution yet (aside from restoring from archives), but I'll mark this one as solved in this forum...

wish me luck on my treacherous adventure LOL

Thanks Guys... I could have sworn it happened the moment Firefox asked to import all my bookmarks, favourites, etc from Google Chrome... .so I haven't really found the solution yet (aside from restoring from archives), but I'll mark this one as solved in this forum... wish me luck on my treacherous adventure LOL
Wingers Media 0 solutions 3 answers

I have a similar issue. It DOES look like a FF issue. Internet Explorer keeps the contacts. FF will work but within a certain period of time, it removes access to it. I have to reset FF to get it to work. WTF?????!!! It's driving me nuts.. Angela

I have a similar issue. It DOES look like a FF issue. Internet Explorer keeps the contacts. FF will work but within a certain period of time, it removes access to it. I have to reset FF to get it to work. WTF?????!!! It's driving me nuts.. Angela
ninefingersleft 0 solutions 2 answers

My situation is the same...the address book appears on Explorer, but I would much rather use FF

My situation is the same...the address book appears on Explorer, but I would much rather use FF
dsmith2406 0 solutions 2 answers

I use multiple browsers just for this reason. When FF went to 21.0 I lost my outlook contacts. The contacts are visible and useable in MS Explorer and Chrome browsers. Being stuck being he said she said as to who might be responsible is not desirable.

So, lets blame everyone rather than help resolve the issue. Chrome is looking better.

I use multiple browsers just for this reason. When FF went to 21.0 I lost my outlook contacts. The contacts are visible and useable in MS Explorer and Chrome browsers. Being stuck being he said she said as to who might be responsible is not desirable. So, lets blame everyone rather than help resolve the issue. Chrome is looking better.
the-edmeister
  • Top 10 Contributor
  • Moderator
4035 solutions 30415 answers

Outlook isn't the same as Outlook Express.

Outlook isn't the same as Outlook Express.
philipp
  • Top 10 Contributor
  • Moderator
3080 solutions 14317 answers

Helpful Reply

clear the cache & cookies from outlook.com and reload the page.

[[Clear the cache - Delete temporary Internet files to fix common website issues|clear the cache]] & [[Delete cookies to remove the information websites have stored on your computer|cookies from outlook.com]] and reload the page.
ninefingersleft 0 solutions 2 answers

Phillip...

You are a genius and a saviour...

Your suggestion worked perfectly. My address book is back and as good as new!!!

Thanks so much for your help!!!

Tony

Phillip... You are a genius and a saviour... Your suggestion worked perfectly. My address book is back and as good as new!!! Thanks so much for your help!!! Tony