X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox Keeps Crashing Since Update to version 18

Posted

Firefox updated itself last night. Turned on computer this morning and has been cradhing ever since.

It offers me the option of going to safe mode, or resetting, and whichever I chose, it then does not load, and can also just go into a state of not responding. I have got into safe mode once, and disabled all plug-ins and add ons, and still it does not load.

I have also scanned for Malware using Symantec, and have used the microsfoft security tool, as suggested in another thread I saw.

I also followed crash report procedure, and here are the last 5 numbers produced. (The first one is the newest one, from yesterday.

1357935676 1354821232 1352098527 1350209472 1347210063

Anybody able to help? This is driving me bonkers!

When not responding, I copied the following information:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	18.0.0.4752
 Application Timestamp:	50e79fbd
 Hang Signature:	a0e0
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	2057
 Additional Hang Signature 1:	a0e0cb47b3a8214d893fcb1050f38adc
 Additional Hang Signature 2:	acc2
 Additional Hang Signature 3:	acc2377ae73e191a05e1ddacec35c27b
 Additional Hang Signature 4:	a0e0
 Additional Hang Signature 5:	a0e0cb47b3a8214d893fcb1050f38adc
 Additional Hang Signature 6:	acc2
 Additional Hang Signature 7:	acc2377ae73e191a05e1ddacec35c27b

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

More Information

Question owner

Latest crash and not responding came up with this:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	18.0.0.4752
 Application Timestamp:	50e79fbd
 Fault Module Name:	StackHash_08dd
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c000041d
 Exception Offset:	72f04d62
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	2057
 Additional Information 1:	08dd
 Additional Information 2:	08ddf329a5f7c7e97a43366dd9d16d4d
 Additional Information 3:	57c8
 Additional Information 4:	57c81828364cfa587f4e35a0ca905874

Question owner

Not sure if this helps?

Winsock_LSP=MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [UDP/IP] : 2 : 2 : \n MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [TCP/IPv6] : 2 : 1 : \n MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [RAW/IPv6] : 2 : 3 : \n RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP TCP Service Provider : 2 : 1 : \n RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n RSVP UDP Service Provider : 2 : 2 : AdapterVendorID=0x1002 EMCheckCompatibility=true ProductName=Firefox Theme=classic/1.0 Vendor=Mozilla InstallTime=1357935676 ReleaseChannel=release Notes=AdapterVendorID: 0x1002, AdapterDeviceID: 0x68d8, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.850.0.0\n Version=18.0 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=18.0&buildid=20130104151925 AdapterDeviceID=0x68d8 BuildID=20130104151925 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1358003247

I don't have a 'submitted' folder, this came from 'pending'.

Question owner

Or this?

 Z)                             S e r v i c e   P a c k   1   Š   C : \ W i n d o w s \ S y s W O W 6 4 \ M a c r o m e d \ F l a s h \ F l a s h P l a y e r P l u g i n _ 1 1 _ 5 _ 5 0 2 _ 1 4 6 . e x e   :   C : \ W i n d o w s \ S y s W O W 6 4 \ n t d l l . d l l   @   C : \ W i n d o w s \ S y s W O W 6 4 \ k e r n e l 3 2 . d l l   D   C : \ W i n d o w s \ S y s W O W 6 4 \ K E R N E L B A S E . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ w i n i n e t . d l l   <   C : \ W i n d o w s \ S y s W O W 6 4 \ m s v c r t . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ s h l w a p i . d l l   :   C : \ W i n d o w s \ S y s W O W 6 4 \ g d i 3 2 . d l l   <   C : \ W i n d o w s \ S y s W O W 6 4 \ u s e r 3 2 . d l l   @   C : \ W i n d o w s \ S y s W O W 6 4 \ a d v a p i 3 2 . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ s e c h o s t . d l l   <   C : \ W i n d o w s \ S y s W O W 6 4 \ r p c r t 4 . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ s s p i c l i . d l l   B   C : \ W i n d o w s \ S y s W O W 6 4 \ C R Y P T B A S E . d l l   6   C : \ W i n d o w s \ S y s W O W 6 4 \ l p k . d l l   :   C : \ W i n d o w s \ S y s W O W 6 4 \ u s p 1 0 . d l l   @   C : \ W i n d o w s \ S y s W O W 6 4 \ n o r m a l i z . d l l   @   C : \ W i n d o w s \ S y s W O W 6 4 \ i e r t u t i l . d l l   <   C : \ W i n d o w s \ S y s W O W 6 4 \ u r l m o n . d l l   :   C : \ W i n d o w s \ S y s W O W 6 4 \ o l e 3 2 . d l l   @   C : \ W i n d o w s \ S y s W O W 6 4 \ o l e a u t 3 2 . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ c r y p t 3 2 . d l l   <   C : \ W i n d o w s \ S y s W O W 6 4 \ m s a s n 1 . d l l   :   C : \ W i n d o w s \ S y s W O W 6 4 \ i m m 3 2 . d l l   :   C : \ W i n d o w s \ S y s W O W 6 4 \ m s c t f . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ s h e l l 3 2 . d l l   :   C : \ W i n d o w s \ S y s t e m 3 2 \ w i n m m . d l l   :   C : \ W i n d o w s \ S y s W O W 6 4 \ p s a p i . d l l   >   C : \ W i n d o w s \ S y s t e m 3 2 \ s e c u r 3 2 . d l l   6   C : \ W i n d o w s \ S y s t e m 3 2 \ m p r . d l l   @   C : \ W i n d o w s \ S y s t e m 3 2 \ w i n s p o o l . d r v   @   C : \ W i n d o w s \ S y s W O W 6 4 \ c o m d l g 3 2 . d l l   ö   C : \ W i n d o w s \ w i n s x s \ x 8 6 _ m i c r o s o f t . w i n d o w s . c o m m o n - c o n t r o l s _ 6 5 9 5 b 6 4 1 4 4 c c f 1 d f _ 5 . 8 2 . 7 6 0 1 . 1 7 5 1 4 _ n o n e _ e c 8 3 d f f a 8 5 9 1 4 9 a f \ c o m c t l 3 2 . d l l   >   C : \ W i n d o w s \ S y s t e m 3 2 \ u x t h e m e . d l l   >   C : \ W i n d o w s \ S y s t e m 3 2 \ p r o f a p i . d l l   >   C : \ W i n d o w s \ S y s t e m 3 2 \ n t m a r t a . d l l   >   C : \ W i n d o w s \ S y s W O W 6 4 \ W l d a p 3 2 . d l l   >   C : \ W i n d o w s \ S y s t e m 3 2 \ a p p h e l p . d l l   >   C : \ W i n d o w s \ S y s t e m 3 2 \ c r e d s s p . d l l   @   C : \ W i n d o w s \ S y s W O W 6 4 \ s c h a n n e l . d l l   ?                                ÿÿ                                                                                                  ÞŒ‰+   S   +   +   Tc         dÒ‘ t       „ö†—¢+#    tö†+                         €  ÿÿ                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  RSDSG`ÄÍŠýæNªP.hÖÝ   FlashPlayerPlugin.pdb RSDSëyO׍EJ«Í/GlʺÌ   wntdll.pdb RSDSÐ—M´«/dàü‹   wkernel32.pdb RSDSã`á;#ßN‚Ï~ƒ!@   wkernelbase.pdb RSDS¥¿"c¢î2JŸÜ‚i¬£<õ   wininet.pdb RSDSùSÒñ\UßF€v@

R³©) msvcrt.pdb RSDSα(áëâŒC†Fæ–qó> shlwapi.pdb RSDSµA¥"”½B´®«ØÈ~Lÿ wgdi32.pdb RSDSÃœÎígE¨p['áÖ wuser32.pdb RSDSŸ2? U°Bœñ¡ûŠ—é advapi32.pdb RSDSMñzÔÖL”'Eþcr± sechost.pdb RSDS@Âú Mª§~£nÕ¯ wrpcrt4.pdb RSDSÖݘ0Ò6«F»"lhÃQæE wsspicli.pdb RSDSåê/æîYÙL•aB°Â cryptbase.pdb RSDS¥f‘ÃÎ<ðC­øv¹Æ7¡ê wlpk.pdb RSDS↗ôÅÇ©Nž|7 Úëœ usp10.pdb RSDSK€”ý´G®jço‹™´v normaliz.pdb RSDSw®uå§|N°’Ý̪mpÕ iertutil.pdb RSDSSÃ6;›¸I†ÀqPšÙ urlmon.pdb RSDSñaPWš5C•ê^§ZoK ole32.pdb RSDS)xhu¤xNšÁÈ[¡hÍ oleaut32.pdb RSDSšÀÉiùH¬ò˜È—¤GÈ crypt32.pdb RSDS_= €$ K•:zRü2 msasn1.pdb RSDSi@Ý5*ë¿C†n1­ E wimm32.pdb RSDSø®=%kÛH¦N·LM/# msctf.pdb RSDSؼ‰ èD‘0Š 61Þ^ shell32.pdb RSDSü˜ýzÓªkO‹1¤f|N+ü winmm.pdb RSDSR •¨%óHž-  )èÕß psapi.pdb RSDSË _ÅDz$G¦ŸÜOÕ>r secur32.pdb RSDS=t"B%@¤ž§œç  mpr.pdb RSDSç»e±ŒÍ9O¾7< ü×{ winspool.pdb RSDS<h¼–ðßm¯äbð“¹tì )‰Œx™Ë="" <="" apphelp.pdb="" comctl32v582.pdb="" comdlg32.pdb="" credssp.pdb="" ntmarta.pdb="" p="" profapi.pdb="" rsdsr0 ~Ärf¿ÉƒÌ`<d="" rsdsg…½¥žjf³¬yyozq!="" rsds©\ÊÇå‰m›çv³Š³="" rsds®g&«üÎùoªtù…{úš="" rsds»0ne†®™g‰:öwþ§qr="" rsdsÀiÆ="" rsdsܾbôöÀÓf„="" rsdsÜÉ<\ìða˜Š”|Ë="" schannel.pdb="" wldap32.pdb="" wuxtheme.pdb="" Žb@•¿¥k|“…=""></h¼–ðßm¯äbð“¹tì>