Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

recovery key

  • No replies
  • 1 has this problem

I've read "https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?esab=a&as=aaq#w_ive-lost-my-recovery-key". However, this doesn't resolve my issue.

My computer hard drive got crashed today and the recovery key stored in the computer was gone. However, I still have my sync account and password.

Is it possible for me to get the bookmarks and password information from the sync server without recovery key? I've lot MUCH data because of the hard drive fail. Please help me to save my firefox data and that would really do me a very big favor. Thank you very very very much.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.2 r152
  • 4.0.60129.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.0"
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Office Plugin for Netscape Navigator


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information