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Cookie "ask every time" feature causes some Facebook features to not work while enabled

Posted

FF 16.0.2, Windows 7 Home Premium.

Using this feature: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies#w_how-do-i-change-cookie-settings

I go to Facebook, and the following don't work:

  • dropping down the "notifications" menu
  • dropping down the "messages" menu
  • seeing who "liked" something by hovering over
  • the detailed list of events in top right
  • the chat feature

When I switch off the "ask" feature (by going "Remember history"), and reload FB, all of the above immediately work. When I switch to "Custom/ask" again, and reload FB, the above don't work again. It's entirely reproducible.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPWLPG
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
AVG Do Not Track
12.0.0.2189
true
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Console
6.0.37
true
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Modify Headers
0.7.1.1
true
{b749fc7c-e949-447f-926c-3f4eed6accfe}
PlainOldFavorites
1.2.1
true
{7E7165E2-0767-448c-852F-5FA8714F2C37}
AVG Safe Search
12.0.0.2191
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.link.open_newwindow
2
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:blank
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
browser.tabs.insertRelatedAfterCurrent
false
extensions.lastAppVersion
16.0.2
gfx.direct3d.prefer_10_1
true
network.cookie.lifetimePolicy
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1352254501
places.history.expiration.transient_current_max_pages
104858
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0116
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2353
Driver Date
4-4-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
11/11 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

You can remove a possible cookie exception for www.facebook.com and create an exception for facebook.com instead to include all facebook domains (bug 783358).

Question owner

I already have such an exception. FB remembers who I am. The only change is whether I have it "ask every time" or not. The rest of FB works either way, just those features.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

Helpful Reply

"ask every time" doesn't appear to work well with Firefox, so if you use that cookie setting then you need to correct this and add the exception for the facebook.com yourself manually to make the site work properly.

Question owner

That was in fact the correct answer. I checked, and until just now I did have the exception for www.facebook.com, not facebook.com. When I followed your instruction, it worked. Thanks!

This does seem to be an error in Firefox, though. Why is it accepting a cookie for ".facebook.com", when it asked me in the dialog (and recorded as the exception) about www.facebook.com? That seems to be where the problem lies.

Modified by bughunt92834

Question owner

How would I flag up what is obviously an actual Firefox bug?

iamjayakumars
  • Top 10 Contributor
412 solutions 4875 answers

try to remove the website(facebook.com) from cookies exception. if you don't know, reset your firefox here is the link http://support.mozilla.org/kb/reset-preferences-fix-problems

Helpful Reply

Jaya, try reading the posts before trying to "help" next time. Thanks.

iamjayakumars
  • Top 10 Contributor
412 solutions 4875 answers

@bughunt92834 Sorry, may i know which version of firefox are you using. Stable firefox or Firefox Beta or Firefox Aurora or Firefox Nightly.

you can file a bug in www.bugzilla.org

Question owner

I gave my Firefox version both at the start of my original post, AND it's in the "system details" panel in the top right. Kindly learn to read the posts before posting yourself.

Question owner

And you even got the Mozilla bug URL wrong! It's actually https://bugzilla.mozilla.org/