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Cannot access support.mozilla.com in Firefox! Update (2) as still not working after suggestions! Help please

  • 5 replies
  • 4 have this problem
  • 1 view
  • Last reply by fox2k

fox2k
fox2k
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Trying to access support.mozilla.com in Firefox just gives connecting message permantly and nothing else. Other sites seem OK. Eg add-on manager works OK.

Works OK in IE6 on same computer (thats how I'm posting this question!)

Clearing cookies and cache makes no diference and has no effect - still got the same problem

support.mozilla.org has same problem as support.mozilla.com

https seems to works OK (eg for Amazon and my bank)

Also cannot signin to ebay - get the same problem with connecting for ever

Firefox has full internet access in firewall.

Trying to access support.mozilla.com in Firefox just gives connecting message permantly and nothing else. Other sites seem OK. Eg add-on manager works OK. Works OK in IE6 on same computer (thats how I'm posting this question!) Clearing cookies and cache makes no diference and has no effect - still got the same problem support.mozilla.org has same problem as support.mozilla.com https seems to works OK (eg for Amazon and my bank) Also cannot signin to ebay - get the same problem with connecting for ever Firefox has full internet access in firewall.

Modified by fox2k

Chosen solution

Firefox 11.0 has cured the problem

Read this answer in context 👍 0

All Replies (5)

JayGarcia
JayGarcia
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Clear cache and cookies and try again. Using FF 10.0.2 here to access this site.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you have that problem on other sites that use a secure HTTPS connection?

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

alan_r
alan_r
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If I enter support.mozilla.com it switches on entering to support.mozilla.org. Try the latter(.org) address and see what happens.

fox2k
fox2k Question owner
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Thanks for the suggestions.

Trying support.mozilla.org has the same problem.

Https works OK with other sites (Amazon, my bank etc)

Now have the same connecting problem when trying to signin to ebay - just hangs at connecting.

Have removed all rules for firefox and its components from firewall and let it get full permission to the Internet as suggested - still get the same problem!!

Still works OK in IE6

fox2k
fox2k Question owner
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Chosen Solution

Firefox 11.0 has cured the problem