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says I am using an unsupported browser

  • 5 replies
  • 5 have this problem
  • 34 views
  • Last reply by cor-el

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I want to speak with someone, either by phone or chat-because I don't understand why I am still getting error messages. When I check which version of Firefox I have- it says 8.0...but hardly any websites recognize this. Gmail doesn't, yours doesn't...so what is going on?

thanks

I want to speak with someone, either by phone or chat-because I don't understand why I am still getting error messages. When I check which version of Firefox I have- it says 8.0...but hardly any websites recognize this. Gmail doesn't, yours doesn't...so what is going on? thanks

All Replies (5)

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Hi,

It looks like you have a misconfigured user agent. Please try this: Open a new tab and type in about:config. Hit enter, click I'll be careful, I promise! and start typing useragent in the Filter. In the results right-click all the entries containing the word useragent and Reset.

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins

Modified by Vivek

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Modified by cor-el

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ITS BECAUSE FIREFOX 9.1 IS OUT NOW

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cart27553, did you even read the two replies before you?

His useragent should be displaying Firefox 8.0.* but a extension he used when he had Firefox 3.0.13 made it stay stuck to that version. This has not been a issue with extensions since Firefox 4.0

Also it is 9.0.1 and not 9.1

Modified by James

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Fast Browser Search (FBSMTWB) is a program that we see often added to user agents that are frozen to an older Firefox version like in this case happened.