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Firefox crashes

  • 2 replies
  • 1 has this problem
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  • Last reply by jman037

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My error code is :

Crash ID: bp-4bb9b1de-1cf9-45bf-94d0-203472111109

Every time I open the browser after installing your latest update, it just crashes. I cannot do ANYTHING as it instantly crahes after clicking the icon to run it.

My error code is : Crash ID: bp-4bb9b1de-1cf9-45bf-94d0-203472111109 Every time I open the browser after installing your latest update, it just crashes. I cannot do ANYTHING as it instantly crahes after clicking the icon to run it.

Chosen solution

That is a problem with Roboform.
You can try to update to Roboform 7.6.2

  • bug 691271 RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform
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Chosen Solution

That is a problem with Roboform.
You can try to update to Roboform 7.6.2

  • bug 691271 RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform
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Thank you. What I did was revert to 7.0.1 and check my addons. When I removed Roboform and then downloaded and installed Firefox 8 again, the crashing problem was gone.

Thank you to everyone who replied!