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A Pop-Up has appeared on my opening screen which I cannot get rid of

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There is a Pop-Up on my opening screen which says: Opening <filename>.exe. You have chosen to open http://aihdownload.adobe.com. Would you like to save this file or cancel. I cannot save/cancel this pop-up. This file is a binary file and I had not even tried to open this file. I have contact Adobe and they cannot help me. They say it is because I am using Firefox. Can you help?

There is a Pop-Up on my opening screen which says: Opening <filename>.exe. You have chosen to open http://aihdownload.adobe.com. Would you like to save this file or cancel. I cannot save/cancel this pop-up. This file is a binary file and I had not even tried to open this file. I have contact Adobe and they cannot help me. They say it is because I am using Firefox. Can you help?