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I have Webroot Security and Firefox is not compatible with the malicious URLs part of the program? How do I protect myself?

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  • 6 have this problem
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  • Last reply by Cargeena2

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When I downloaded Firefox and was checking my extensions, I was advised that Firefox is not compatible with the malware prevention part of my Webroot security package. I use it successfully with Windows and just renewed for another year. What do you suggest I do to protect myself? I am not a computer expert so if you could reply in plain language it would be appreciated. Also, we stream videos a lot and I noticed that DivX is also not compatible. What do I do about that? Thank you.

When I downloaded Firefox and was checking my extensions, I was advised that Firefox is not compatible with the malware prevention part of my Webroot security package. I use it successfully with Windows and just renewed for another year. What do you suggest I do to protect myself? I am not a computer expert so if you could reply in plain language it would be appreciated. Also, we stream videos a lot and I noticed that DivX is also not compatible. What do I do about that? Thank you.

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Firefox has had its own Web Forgery / Malware protection since 2008.
http://www.mozilla.com/en-US/firefox/phishing-protection/

The developers of Firefox add-ons are responsible for keeping those add-ons up-to-date as new versions of Firefox are released. Check with Webroot & DivX about updates for their Firefox add-ons.

That said, add-ons that are hosted at the official AddonsMozilla.Org website are tested and "bumped" for compatibility automatically, if those add-ons are judged as compatible with a new version of Firefox that is about to be released. For add-ons that aren't "compatible", the developer of the add-on gets a email telling them basically what needs to be fixed. AMO hosted extensions are automatically updated as needed by Firefox. The "check" for available updates is done every time Firefox is opened.

For add-ons that aren't hosted at AMO, there is an "updateURL" feature which can be used to have Firefox check for an update wherever on the internet the developer of a particular extension says. Sadly, too many developers don't take advantage of that feature and needlessly leave their users to look for an update themselves; who then need to manually install the patch or updated version.

It's like a bunch of circus clowns without a ring master to "bring in the clowns" at the appropriate time in the show.

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Chosen Solution

Firefox has had its own Web Forgery / Malware protection since 2008.
http://www.mozilla.com/en-US/firefox/phishing-protection/

The developers of Firefox add-ons are responsible for keeping those add-ons up-to-date as new versions of Firefox are released. Check with Webroot & DivX about updates for their Firefox add-ons.

That said, add-ons that are hosted at the official AddonsMozilla.Org website are tested and "bumped" for compatibility automatically, if those add-ons are judged as compatible with a new version of Firefox that is about to be released. For add-ons that aren't "compatible", the developer of the add-on gets a email telling them basically what needs to be fixed. AMO hosted extensions are automatically updated as needed by Firefox. The "check" for available updates is done every time Firefox is opened.

For add-ons that aren't hosted at AMO, there is an "updateURL" feature which can be used to have Firefox check for an update wherever on the internet the developer of a particular extension says. Sadly, too many developers don't take advantage of that feature and needlessly leave their users to look for an update themselves; who then need to manually install the patch or updated version.

It's like a bunch of circus clowns without a ring master to "bring in the clowns" at the appropriate time in the show.

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Thank you - I think I understand, if not perfectly. Will read your response over again to be sure. However incompletely I understand, I do want to thank you for the fast response. In this day and age, that is something to marvelled over.

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I was having this issue for Firefox version 7 and had to spend one hour trying to find a solution. Here is the solution. Go to webroot.com, tab to support and than 2011 product support. Type in Firefox Toolbar it will than say are you unable to use firefox toolbar hit yes. It will say under 1. click hear to download patch. Save the file and after the download run it. After installed close firefox and you should have the webroot toolbar running again.

ff7fix.exe is the file you need.

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The patch from Webroot was just released today, I received a pop up window that asked to install the add-on and the toolbar is now working with the latest version of Mozilla Firefox. I'm searching for that add on now to post it here.