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All addon icons are missing from the customize window

Posted

I am using FF 3.6.18 on XP, Vista, and Win7. Since FF updated itself to 3.6.18, I'm missing all kinds of addon icons. Needless to say, most addons can't work unless the icon there to click. When I went to the [toolbar customize] window to drag the icons back out to the menu/tool/status bars, I find that ALL of my addon icons missing. The default FF icons are there, but all of the addon icons are missing. I have seen lots of posts from people with the same problem running FF4, but it is not a problem only with version 4. Most of the replies given have advised going to the customize window and dragging the icons back out - obviously written by people who weren't reading the question very carefully. Others recommend clicking the [restore default icons] button. They haven't read the question very carefully either. I have this problem on all my PCs, those running XP, Vista, and 7. Yes, I have already run virus and spyware checkers, and that didn't help any of my PCs. Reinstalling the addons doesn't help either. Since the problem is on all my PCs of various OSs, and upgrading to FF4 only seems to make things worse, it seems like a FF bug. Most of my friends who use Firefox have the same problem. Is it a bug, or is it fixable? Does anyone know how to troubleshoot this?

Chosen solution

After, with great difficulty, eliminating the Conduit engine from my system, I tried a half dozen other things, but ultimately gave up ever getting it fixed without wiping my hard disk clean. However, The latest Firefox upgrade ( 3.6.24) fixed the problem! on all my computers! Don't know what you folks at Mozilla did, but thank you, thank you, thank you. No idea what caused the problem, or what fixed it, but this is one happy camper now.

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Additional System Details

Installed Plug-ins

  • LogMeIn, Inc. Remote Access Components
  • Sling Player Plug-In for Mozilla
  • Google Talk Plugin Video Accelerator version:0.1.44.5
  • Version 2.1.8.0
  • np-mswmp
  • 6.0.12.732
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Office Live Update v1.5
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Reader Library Helper Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.18) Gecko/20110614 Firefox/3.6.18 ( .NET CLR 3.5.30729; .NET4.0E)

More Information

Application Basics
Name
Firefox
Version
3.6.18
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Copy To WordPerfect Lightning
1.0.8
true
copytolightning@corel.com
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Chipmark
4.0.1
true
{04e8797c-deb5-4f75-916d-930dd2d4c1c2}
Ghostery
2.5.3
true
firefox@ghostery.com
ColorZilla
2.5.5
true
{6AC85730-7D0F-4de0-B3FA-21142DD85326}
Tab Mix Plus
0.3.8.6
true
{dc572301-7619-498c-a57d-39143191b318}
Aardvark
3.0
true
aardvark@rob.brown
Remove It Permanently
1.0.6.10
true
{1dbc4a33-ea62-4330-966c-7bdad3455322}
WebMail Notifier
2.7.9
true
{37fa1426-b82d-11db-8314-0800200c9a66}
Internote 2
1.6
true
{671d96e5-ecc2-49e7-7a56-7aab6ac15f26}
QuickRestart
1.1.6
true
{F645A8C9-E969-42D9-B3F3-F325537222FD}
Adblock Plus
1.3.9
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
TinEye Reverse Image Search
1.1
true
tineye@ideeinc.com
savememory
1.0.5
true
extension@savememory.com
ColorfulTabs
4.6.5
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
FireMobileSimulator
1.2.1
true
{77cc852e-6b45-11dd-929f-d30256d89593}
New Tab King
5.0.8
true
{FC5BAC7D-D696-4ba6-B913-CF8F000C33DF}
Last tab close button
0.3.4
false
last-tab-close-button@victor.sacharin
Xmarks
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true
foxmarks@kei.com
DownThemAll!
2.0.7
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
DownThemAll! AntiContainer
1.0.1
true
anticontainer@downthemall.net
Download status
1.7.3
true
{9fb8c270-7124-11dd-ad8b-0800200c9a66}
FireShot
0.91
true
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
RealPlayer Browser Record Plugin
1.1.4
true
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
SkipScreen
0.6.1.0s
true
SkipScreen@SkipScreen
Data Vault
9.0.2.0
true
{4d855a8a-1536-4aa8-bf99-da2362910205}
SystemSuite Safe Search
8.5
false
{3f963a5b-e555-4543-90e2-c3908898db71}
EPUBReader
1.4.1.0
true
{5384767E-00D9-40E9-B72F-9CC39D655D6F}
LogMeIn, Inc. Remote Access Plugin
1.0.0.608
true
LogMeInClient@logmein.com
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Greasemonkey
0.9.6
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
TV-Fox
4.0.1
true
{2f17f610-5e97-4fed-828f-9940b7b577a4}
Active Stop Button
1.4.9
true
{9e96e0c4-9bde-49b7-989f-a4ca4bdc90bb}
WiseStamp
2.4.5.0
true
wisestamp@wisestamp.com
Web Search Pro
3.0.1
true
{8B8A525A-CFCA-44cf-81C3-3969E6CB96E0}
ScheduleOnce Google Calendar Add-on
2.13
true
{a644a980-c5f5-11dd-ad8b-0800200c9a66}
QuickNote
0.6.0.10
true
{C0CB8BA3-6C1B-47e8-A6AB-1FAB889562D9}
Firefox Sync
1.7
false
{340c2bbc-ce74-4362-90b5-7c26312808ef}
Statusable
0.9.7
true
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Restart Firefox
0.5
true
restart@restart.org
FoxyProxy Standard
3.0.1
true
foxyproxy@eric.h.jung
Furigana Injector
2.2.2
true
furiganainjector@yayakoshi.net
HTML Ruby
6.22.3
true
{e10bc159-aa26-41d8-aa24-65de9464ca5a}
Text to Voice
1.05
true
text2voice@vik.josh
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
WebSlingPlayer
1.4.0.111
true
{9EB34849-81D3-4841-939D-666D522B889A}
Moji
1.0.1
true
{ea9be299-129b-4c3c-8876-d98c18c2fd39}
Moji-En
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true
{C4A808D2-254E-4039-832A-C75B72FBA2DA}
Moji-JpNam
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true
{C631EB1C-4A6D-490e-A226-0D6FAD02C01C}
MyAshampoo Community Toolbar
3.3.3.2
true
{a1e75a0e-4397-4ba8-bb50-e19fb66890f4}
ImTranslator
4.2
true
{9AA46F4F-4DC7-4c06-97AF-5035170634FE}
Beef Taco (Targeted Advertising Cookie Opt-Out)
1.3.3
true
john@velvetcache.org
MeasureIt
0.4.9
true
{75CEEE46-9B64-46f8-94BF-54012DE155F0}
Java Console
6.0.23
true
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Conduit Engine
3.3.3.2
true
engine@conduit.com
TooManyTabs
1.3.5
true
TooManyTabs@visibotech.com
CacheViewer
0.6.3
true
{71328583-3CA7-4809-B4BA-570A85818FBB}
Java Console
6.0.24
true
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Wired-Marker
4.0.11062300
true
{e36db930-f18d-4449-b45f-e286cfb9e03a}
Java Console
6.0.26
true
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.timeanddate.com/worldclock/personal.html
browser.startup.homepage_override.mstone
rv:1.9.2.18
browser.tabs.closeWindowWithLastTab
false
extensions.lastAppVersion
3.6.18
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0E)
javascript.options.showInConsole
true
keyword.URL
http://search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.last_vacuum
1308052490
print.print_printer
EPSON PX-A740
print.printer_EPSON_PX-A740.print_bgcolor
false
print.printer_EPSON_PX-A740.print_bgimages
false
print.printer_EPSON_PX-A740.print_command
print.printer_EPSON_PX-A740.print_downloadfonts
false
print.printer_EPSON_PX-A740.print_edge_bottom
0
print.printer_EPSON_PX-A740.print_edge_left
0
print.printer_EPSON_PX-A740.print_edge_right
0
print.printer_EPSON_PX-A740.print_edge_top
0
print.printer_EPSON_PX-A740.print_evenpages
true
print.printer_EPSON_PX-A740.print_footercenter
print.printer_EPSON_PX-A740.print_footerleft
&PT
print.printer_EPSON_PX-A740.print_footerright
&D
print.printer_EPSON_PX-A740.print_headercenter
print.printer_EPSON_PX-A740.print_headerleft
&T
print.printer_EPSON_PX-A740.print_headerright
&U
print.printer_EPSON_PX-A740.print_in_color
true
print.printer_EPSON_PX-A740.print_margin_bottom
0.5
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0.5
print.printer_EPSON_PX-A740.print_margin_right
0.5
print.printer_EPSON_PX-A740.print_margin_top
0.5
print.printer_EPSON_PX-A740.print_oddpages
true
print.printer_EPSON_PX-A740.print_orientation
0
print.printer_EPSON_PX-A740.print_pagedelay
500
print.printer_EPSON_PX-A740.print_paper_data
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11.00
print.printer_EPSON_PX-A740.print_paper_size_type
0
print.printer_EPSON_PX-A740.print_paper_size_unit
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print.printer_EPSON_PX-A740.print_paper_width
8.50
print.printer_EPSON_PX-A740.print_reversed
false
print.printer_EPSON_PX-A740.print_scaling
0.80
print.printer_EPSON_PX-A740.print_shrink_to_fit
false
print.printer_EPSON_PX-A740.print_to_file
false
print.printer_EPSON_PX-A740.print_unwriteable_margin_bottom
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print.printer_EPSON_PX-A740.print_unwriteable_margin_right
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print.printer_EPSON_PX-A740.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

the-edmeister
  • Top 10 Contributor
  • Moderator
3202 solutions 24452 answers

Sorry, I haven't seen enough reports about a problem like that to even consider it to be a Bug in Firefox, especially since you say it is happening with 3.6.x and 4.0 versions. The few support threads that I have seen, have been resolved when the user discovered which add-on they had installed was causing the disappearance of the add-on buttons in the Palette.

With a little bit of troubleshooting, you 'll probably discover that one specific extension, or a combination of extensions is causing that to happen.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

If you do think it is a Bug in Firefox, report it as such.
https://bugzilla.mozilla.org/

alan_r 58 solutions 753 answers

I've not heard of this sort of problem but you certainly do have problems that might ultimately be the cause.

You have the Conduit engine which is a major cause of problems. I've seen it described by a moderator on another forum as "toxic". I would also be surprised if the Ashampoo toolbar isn't causing you problems.

You should Google these two for information and advice.

the-edmeister's troubleshooting advice will weed out any other culprits.

Chosen Solution

After, with great difficulty, eliminating the Conduit engine from my system, I tried a half dozen other things, but ultimately gave up ever getting it fixed without wiping my hard disk clean. However, The latest Firefox upgrade ( 3.6.24) fixed the problem! on all my computers! Don't know what you folks at Mozilla did, but thank you, thank you, thank you. No idea what caused the problem, or what fixed it, but this is one happy camper now.

BamaGirl 0 solutions 7 answers

'I have same problem today. I install add-ons and can see them on my extensions page. BUT they do NOT appear in my Customization Window. How do I put them on a toolbar such as Add-On Toolbar???' I have latest Firefox update, BTW.

Modified by BamaGirl

AliceWyman
  • Moderator
191 solutions 1969 answers

To BamaGirl:

When you posted a reply to this thread recently, you were replying to a question that was asked almost a year ago.

This thread was locked because of a new feature just added to the Support Forum, that automatically locks a thread if it was originally created over 180 days in the past.

If you need help with Firefox you should ask a new question. You can use this link as a starting point: https://support.mozilla.org/questions/new