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cannot download updates

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

phyllisb
phyllisb
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i still have the 3.5 version every time the next update becomes available i try to update it i download it i see the little window come up and i see it downloading 

then the fox  image comes on  and i drag it to the applications folder

and it always says they cant do it because the firefox is in use for every update i get the same an swer

PLZ HELP ME

i still have the 3.5 version every time the next update becomes available i try to update it i download it i see the little window come up and i see it downloading then the fox image comes on and i drag it to the applications folder and it always says they cant do it because the firefox is in use for every update i get the same an swer PLZ HELP ME

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.