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I upgraded to Firefox 4 and lost my Identity Safe w/ Norton. How can I get it back?

  • 23 replies
  • 468 have this problem
  • 248 views
  • Last reply by tas02

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Locking, as this problem has been fixed by Norton - see this Norton support page.

Identity Safe is a part of Norton and it keeps your login info safe. There was a little icon in the toolbar of the last version of FF and it's gone now.

I'm not sure if this Norton piece considered a plugin or extension but I use it throughout the day.

Modified by the-edmeister

All Replies (20)

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It's an extension. Norton just needs to update their extensions to work with Firefox 4. We froze the extension APIs over 5 months ago so they've had plenty of time. You should contact them or just wait for it.

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Thanks for your help! I will contact Norton but in the meantime, I'm going to go back to the old Firefox so I have access to that extension.

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I contacted Norton, they say they are working on the patch and it will come through live updates automatically. I guess we have to wait patiently.

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Yea, they say they will have it done by MAY! Guess I'll just have to turn my computer off for 2 months while I wait. What other Add-ons don't work? It sure would have been nice to know BEFORE I updated.

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Thanks for letting us all know that the update won't play nice with Norton. #$@$#%. I'm going back to Explorer!

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You actually got "support" out of Norton?!?!?!?! You must be a magician or your real name is Bill Gates.

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Guess I'm goung to be forced to go to IE until Norton decides to work with Firefox again. I wish I had known this before I upgraded, because now I'm having no luck finding where I can download Firefox 3.6

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I agree; I wish I had known it wasn't going to work or I would never have upgraded.

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I'll use both IE and FF for now and hopefully Norton is accurate about having their upgrade done by May. I also tried to go back but couldn't figure out how.

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Hello you can go back to earlier version by downloading here http://www.mozilla.com/en-US/firefox/all-older.html . I hope it works with version 4 though soon.

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Glad I found the answer to this. I guess until it's resolved I'll get practice remembering all my login id's and pw's. This is probably a good thing ;)

Modified by Lori

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Yep. I love the look and feel of the new FF version. But, I value my Norton Identity Safe too much. I am hopping back to the new IE 9.0. although it's clearly not as good as FF 4.0.

I can get ticked off at Norton but frankly a safe and easy Internet experience is more important; even though FF have a login/password keeper, I can't imagine putting them all in again.

Bob

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fyi ... your passwords are still in Norton if you pull up Manage Logins ... you have to enter them manually but at least you don"t have to remember them

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I lost my norton tool bar too. I wanted to go back to ff 3.6. I had saved the upgrade when I installed ff3.6.9. I went to the downloads folder and clicked on the 3.6.9 upgrade. I then clicked run. I didn't have to uninstall 4.0. I got all my ff3.6.9 back. Everything works like it did before I upgraded to ff4.0. I won't use ff4.0 until they tell me it will work with everything ff3.6.9 does.

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I did the same thing and got the previous version back. All Norton information was intact. I did like the new FF feature to sync the browsing with my iPhone, but it was not worth losing the Norton plugin. If Norton does develop a new plugin, I will go back to FF4.

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Firefox claims that older versions are more vulnerable to attack. Norton got me totally hooked on this VERY convenient feature; now I feel betrayed, tho not for the first time since 1983.

Modified by DallasPottinger

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I received an email that this problem was solved. But the solution was to go back to FF 3.6.16, which I did. So there still is a problem until Norton comes up with a solution for FF 4.0

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Yep - this problem gave me the impetus to download and try Chrome....bye bye Firefox! I did revert to the old version using instructions provided in this section of help, but frankly although I disabled updates, I no longer trust Firefox and will never update in the future anyway now. So switched to Chrome. It's fast, it's easy.

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I found it on CNET. Drill down from V 4.

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Yeah, I'm reverting to Internet Explorer too - just until identity safe is restored.

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