Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox shows a C++ Runtime error, then crashes when I log in to certain websites with HP SimplePass fingerprint scanner

  • No replies
  • 54 have this problem
more options

When I use firefox to log into my Gmail school account, a window pops up with "microsoft visual C++ runtime library" Runtime error! Program: C:\program files (x86)\mozila firefox\firefox.exe Abnormal program termination

then a second window pops up: Runtime error! Program: C:\program files (x86)\He… This application has requested the runtime to terminate it in an unusual way. Please contact the aplication's support team for more information.

when I try to log in using internet explorer everything is fine, and I can use SimplePass to log in to other websites on firefox without a problem