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I am a mac user and I can't load the update because it says I don't have permission to remove components of the current version?

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  • 6 have this problem
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  • Last reply by cor-el

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I am the sole user of this mac and have an administrative account. Do I uninstall before I install the new version?

I am the sole user of this mac and have an administrative account. Do I uninstall before I install the new version?

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  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.