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unable to open comcast email on Website

Posted

When I open comcast.net and click on email it does not go to the login screen. It just resets the home page. this also happens when I try to sign in from a guest to my comcast login. I use to just clear the cookies and it would bring up to login screen. but now it doesn't. I have restarted the browser several times with the same effect. It is like there is a popup blocker activated. How do I fix this? what do I clear or refresh so the logon screen comes up?

When I open comcast.net and click on email it does not go to the login screen. It just resets the home page. this also happens when I try to sign in from a guest to my comcast login. I use to just clear the cookies and it would bring up to login screen. but now it doesn't. I have restarted the browser several times with the same effect. It is like there is a popup blocker activated. How do I fix this? what do I clear or refresh so the logon screen comes up?

Additional System Details

Sites Affected

http://www.comcast.net

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.43.5
  • Version 1.8.0.0
  • Adobe PDF Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Shockwave Flash 10.1 r102
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • 4.0.51204.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • 12.0.1.609
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0C)

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3882 solutions 29362 answers

I have no problems getting the login page for the Comcast SmartZone webmail with Firefox. The popup blocker shouldn't be a problem because Comcast loads the login page in the same window / tab as the main page.

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

I have no problems getting the login page for the Comcast SmartZone webmail with Firefox. The popup blocker shouldn't be a problem because Comcast loads the login page in the same window / tab as the main page. Do you have that problem when running in the Firefox SafeMode? <br /> [http://support.mozilla.com/en-US/kb/Safe+Mode] <br /> ''Don't select anything right now, just use "Continue in SafeMode."'' If not, see this: <br /> [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]