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won't let me print, only saves

  • 1 reply
  • 10 have this problem
  • 4 views
  • Last reply by Helper7677

eileenbone
eileenbone
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Last night, about 5:00 pm cst I couldn't print from Mozilla!!!! For a year I've been printing docs in Ancestry.com with "Control A", highlighting , using "Control P" "Selection" and "Print". Starting last night, it will only "Save" to a file and I don't want that!!!! I want hard copy. What have I done? I don't know much about computers and can't think of anything I'd done to change from printing to saving. It happens only with Mozilla.....not MSN.

Last night, about 5:00 pm cst I couldn't print from Mozilla!!!! For a year I've been printing docs in Ancestry.com with "Control A", highlighting , using "Control P" "Selection" and "Print". Starting last night, it will only "Save" to a file and I don't want that!!!! I want hard copy. What have I done? I don't know much about computers and can't think of anything I'd done to change from printing to saving. It happens only with Mozilla.....not MSN.

All Replies (1)

Helper7677
Helper7677
more options

Do the following: Ctrl+P, then:

  • be sure "Print to file" is not checked.
  • be sure you have the correct printer selected in "Name"


The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  • Shockwave Flash 10.0 r32
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download..." page below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX