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Firefox crashes when I use the enter key instead of clicking 'submit' or 'login', and frequently when I use the enter key after typing a URL in the address bar instead of clicking to go to the desired page.

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  • Last reply by sand0113

sand0113
sand0113
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Firefox crashes when I use the enter key instead of clicking 'submit' or 'login', and frequently when I use the enter key after typing a URL in the address bar instead of clicking to go to the desired page. It is also freezing quite frequently on open pages. All of this is since it most recently updated itself. I have updated plugins, but when I run a plug in check, it doesn't recognize that they have been updated. I created a new Firefox profile, and I am still having the same problems with the new profile. Also having the same problems in Firefox safe mode.

I ran about:crashes this morning, and it tells me that there is no information available at crash signatures beginning with 'strlen'

Firefox crashes when I use the enter key instead of clicking 'submit' or 'login', and frequently when I use the enter key after typing a URL in the address bar instead of clicking to go to the desired page. It is also freezing quite frequently on open pages. All of this is since it most recently updated itself. I have updated plugins, but when I run a plug in check, it doesn't recognize that they have been updated. I created a new Firefox profile, and I am still having the same problems with the new profile. Also having the same problems in Firefox safe mode. I ran about:crashes this morning, and it tells me that there is no information available at crash signatures beginning with 'strlen'

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cor-el
cor-el
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You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

See also http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Starter extension: Tools -> Addons -> Extensions
Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

See:

Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

sand0113
sand0113 Question owner
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Thanks for your suggestions. I had already created a new profile before posting my problem, and that did not change anything. I just followed your suggestions for the Java stuff, and there was no change after doing that, either. Firefox continues to crash when I hit 'enter' instead of clicking on 'log in' or 'submit', and it continues to randomly freeze on open pages. Open to any other suggestions that anyone might have.