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Logan: Live Chat followup

  • 3 replies
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  • Last reply by Jenleib

Jenleib
Jenleib
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Hi,

I am coming back to you (from IE, FF continues to crash), because I have more and more problems. I don't know why I appear as Jenleib, I was as Allwyna, strange, but it is me :)

I have version 3.6.8, but now I get a lot of different error messages: general failure, not enough memory, Runtime error. And still plugin.container.

Can you tell me what happens? Is FF so bad, now? Do I have to switch to another browser? I am in panick mode.

I ran it in Safe Mode, it opened, but I didn't know what else to do. That doesn't mean it worked?

I have a crash report from Nov 1, but thare have been a hundred since.

Firefox 4.0b6 Crash Report [@ js_fun_apply(JSContext*, unsigned int, js::Value*) ] Search Mozilla Support for Help ID: 6b1862be-fbab-491b-9dc8-ef11c2101101 Signature: js_fun_apply(JSContext*, unsigned int, js::Value*) 

   * Details
   * Modules
   * Raw Dump
   * Extensions
   * Comments
   * Correlations

Signature js_fun_apply(JSContext*, unsigned int, js::Value*) UUID 6b1862be-fbab-491b-9dc8-ef11c2101101 Time 2010-11-01 15:09:27.604851 Uptime 429166 Last Crash 446287 seconds (5.2 days) before submission Install Age 813665 seconds (1.3 weeks) since version was first installed. Product Firefox Version 4.0b6 Build ID 20100914083612 Branch 2.0 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 13 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xa162 User Comments Processor Notes EMCheckCompatibility False Related Bugs

DUPLICATE 

       * 586004 RESOLVED Crash in [@ js_fun_apply(JSContext*, unsigned int, js::Value*) ] [@ js_fun_apply ] when installing Sync


Can you please rescue me? Thanks a lot

Hi, I am coming back to you (from IE, FF continues to crash), because I have more and more problems. I don't know why I appear as Jenleib, I was as Allwyna, strange, but it is me :) I have version 3.6.8, but now I get a lot of different error messages: general failure, not enough memory, Runtime error. And still plugin.container. Can you tell me what happens? Is FF so bad, now? Do I have to switch to another browser? I am in panick mode. I ran it in Safe Mode, it opened, but I didn't know what else to do. That doesn't mean it worked? I have a crash report from Nov 1, but thare have been a hundred since. Firefox 4.0b6 Crash Report [@ js_fun_apply(JSContext*, unsigned int, js::Value*) ] Search Mozilla Support for Help ID: 6b1862be-fbab-491b-9dc8-ef11c2101101 Signature: js_fun_apply(JSContext*, unsigned int, js::Value*) * Details * Modules * Raw Dump * Extensions * Comments * Correlations Signature js_fun_apply(JSContext*, unsigned int, js::Value*) UUID 6b1862be-fbab-491b-9dc8-ef11c2101101 Time 2010-11-01 15:09:27.604851 Uptime 429166 Last Crash 446287 seconds (5.2 days) before submission Install Age 813665 seconds (1.3 weeks) since version was first installed. Product Firefox Version 4.0b6 Build ID 20100914083612 Branch 2.0 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 13 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xa162 User Comments Processor Notes EMCheckCompatibility False Related Bugs DUPLICATE * 586004 RESOLVED Crash in [@ js_fun_apply(JSContext*, unsigned int, js::Value*) ] [@ js_fun_apply ] when installing Sync Can you please rescue me? Thanks a lot

Modified by Jenleib

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You posted a Firefox 4.0 b6 crash report.

Did you use your current Firefox profile folder with that 4.0 b6 version?

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Jenleib
Jenleib Question owner
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Hi,

Thanks for your answer. I was reluctant to create a new profile, since I already have 2... and a lot of duplicate information. But you give me an important info: how to transfer some files.... so I can get rid of one profile (I hope I won't have those files once more).

I use (and have used) my second profile in FF 3.6.11, then 3.6.12, also in the beta version. It seems I have some Java problems, although Java is disabled. Hmmm... I have those crashes in all versions, and they are not all reported.

It is a bit difficult to follow your instructions if FF is closed, but it is going to crash very soon anyway, so I copied all I could in a Word doc.

I will let you know.

Regards

Sorry, I edited my message several times, but I am so scared not to be able to go to the end that I can't re-read or preview.

Modified by Jenleib

Jenleib
Jenleib Question owner
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Coming back for more help...

I creatred a new profile (and saved a lot of data), but it doesn't work better, and I just realized that the new profile (I gave it a different name) doesn't exist.

In C:......Mozilla\Firefox, there are only my 2 previous profiles.

Can you please tell me what I did wrong (and how to do right) so it is recognized. I will then try to transfer my data, which doesn't seem easy either.

Thank you very much