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updated firefox to 3.6.11 now yahoo toolbar will not work. updated toolbar and still won't work. XP SP3


Firefox notified of upgrade. installed upgrade and yahoo toolbar quit working. updated toolbar and it still will not work Firefox version is now 3.6.11 OS is XP SP3. Done all I know to do except delete firefox and toolbar and re-install older version of firefox. Any ideas or fixes?

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • Shockwave Flash 10.1 r85
  • DivX Web Player version
  • Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
  • 3.0.40818.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Motive Plugin for Mozilla Browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20101012 Firefox/3.6.11

More Information

mem1977 0 solutions 2 answers

Helpful Reply

I too have been having the same problem. I even tried reinstalling the toolbar with no luck. I also reinstalled Firefox Browser with no luck. Please fix this ASAP.

Thank you.

Modified by mem1977

xokatxo 0 solutions 2 answers

I have uninstalled and reinstalled the toolbar with no luck. I logged out of yahoo (as suggested) shut everything down, rebooted the computer, logged back in with no luck. I hit the refresh button repeatedly (as suggested) with no luck. I installed it on Internet explorer and it is working fine there but I love Firefox and don't want to use IE but can't give up the toolbar either PLEASE HELP!

Stronium90 0 solutions 1 answers

Helpful Reply

This has been a constant problem for the past 2 years between firefox and yahoo. It happens often to me when firefox updates the browser. Usually you just have to wait a few days. I wait about a week and if there is no change, uninstall and reinstall yahoo toolbar and then sign out and in under your ID. I use IE8 in the in the interim. I know many knock IE8, but it is just as quick on my machines as firefox and has been much more stable. I have never had a toolbar problem with yahoo on any of my installations.

BTW, I checked out this problem on the Mozilla forums and their solutions are next to useless.

Good luck.

ST90 on 10/21/2010 at 11:45 am est

Cheng Wang
  • Administrator
  • Moderator
36 solutions 435 answers

What version of Yahoo Toolbar are you using (go to Tools > Add-ons and select Yahoo Toolbar)?

Try updating to the latest version on http://us.toolbar.yahoo.com/ (it looks like the latest version is from a couple days ago)

xokatxo 0 solutions 2 answers

I had updated my toolbar as well, but I did like Stronium90 said and waited a couple of days and just tried logging out and back in and now its there :)

Cheng Wang
  • Administrator
  • Moderator
36 solutions 435 answers

I probably should have said that as well... when Yahoo updates things, it tends to change its cookie format so you have to either clear your cookies or logout/login.

mem1977 0 solutions 2 answers


xbrendanx 0 solutions 2 answers

Hi all,

I'm the product manager for the toolbar. I just wanted to verify the toolbar is working again. we caught the piece that wasn't agreeing with the Mozilla update and we pushed out a fix.

Thanks for the heads up that there was something wrong.