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I Click on the Icon and it crashes. I have Vista 64bit. Was working for a year, now won't open.

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  • 5 have this problem
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  • Last reply by cor-el

Mabel101
Mabel101
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FF won't open any more in my vista 64 bit desktop. I get this message when I click on the icon. "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I've clicked restore many times and get the same message. See troubleshooting box.

FF won't open any more in my vista 64 bit desktop. I get this message when I click on the icon. "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I've clicked restore many times and get the same message. See troubleshooting box.

All Replies (2)

Morbus
Morbus
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Hopefully this support article is what you need:

http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

In any case, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

cor-el
cor-el
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See http://kb.mozillazine.org/Firefox_crashes and Troubleshoot Firefox crashes (closing or quitting unexpectedly)

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, just like you open a website.
See: http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) and [[Mozilla Crash Reporter|Mozilla Crash Reporter:Breakpad]]