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Update 3.6.8 won't install. Message says it can't find liscense ...see home page. What can I do? Using XP version 3.6.7

Posted

Update 3.6.8 won't install. Message says it can't find liscense ...see home page. What can I do? I am using XP and Firefox version 3.6.7

This happened

Every time Firefox opened

== Since mid July

Update 3.6.8 won't install. Message says it can't find liscense ...see home page. What can I do? I am using XP and Firefox version 3.6.7 == This happened == Every time Firefox opened == Since mid July

Chosen solution

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • -Cooliris embedded in a tab
  • getplusplusadobe16263
  • Office Plugin for Netscape Navigator
  • ZoneAlarm Spy Blocker Plugin Stub for 32-bit Windows
  • NPTURNMED
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.1 r53
  • npFFApi
  • GEPlugin
  • 4.0.50524.0
  • Google Update
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11; .NET CLR 2.0.50727; ffco7) Gecko/2009060215 Firefox/3.0.11

More Information

Too much.

cor-el
  • Top 10 Contributor
  • Moderator
17528 solutions 158481 answers

Chosen Solution

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. You can skip the step to create a new profile, that is not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Walter45Auto 0 solutions 1 answers

I have this problem, plus an extra. I tried to uninstall Firefox through control panel, and it says that "cant uninstall. Firefox 3.6 may have been uninstalled." What do I do next?

I have this problem, plus an extra. I tried to uninstall Firefox through control panel, and it says that "cant uninstall. Firefox 3.6 may have been uninstalled." What do I do next?
cor-el
  • Top 10 Contributor
  • Moderator
17528 solutions 158481 answers

Helpful Reply

Delete the Firefox program folder from your hard drive: "C:\Program Flies\Mozilla Firefox\"

See http://kb.mozillazine.org/Uninstalling_Firefox

Delete the Firefox program folder from your hard drive: "C:\Program Flies\Mozilla Firefox\" See http://kb.mozillazine.org/Uninstalling_Firefox