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Update 3.6.8 won't install. Message says it can't find liscense ...see home page. What can I do? Using XP version 3.6.7

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  • Last reply by cor-el

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Update 3.6.8 won't install. Message says it can't find liscense ...see home page. What can I do? I am using XP and Firefox version 3.6.7

This happened

Every time Firefox opened

== Since mid July

Chosen solution

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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Chosen Solution

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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I have this problem, plus an extra. I tried to uninstall Firefox through control panel, and it says that "cant uninstall. Firefox 3.6 may have been uninstalled." What do I do next?

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Delete the Firefox program folder from your hard drive: "C:\Program Flies\Mozilla Firefox\"

See http://kb.mozillazine.org/Uninstalling_Firefox